We’re Here for You.

We understand that things are tough for individuals and businesses given the current situation. Here’s how we are helping.
alliance bank Head Quarter

Dear Valued Customer,

Further to the Prime Minister’s announcement on 13 October 2021, we will be extending the Financial Management & Resilience Programme (Program Pengurusan & Ketahanan Kewangan, URUS) to our B50 customer segment who are under our payment relief programme as at 30 September 2021. The Financial Management & Resilience Programme will take effect on 15 November 2021.

More information on the application process for URUS will be disclosed nearer to 15 November 2021.

Please refer to the media statement by The Association of Banks Malaysia and the FAQs on URUS.

We continue to provide these payment relief options to help ease your financial commitments:

For Individuals

You may find out more or select a 6-month loan/financing moratorium or 50% reduction of instalments for six months by clicking any one of the buttons below.

For Businesses
Click the button to select a 6-month loan financing moratorium or 50% reduction of instalments for six months.
Frequently Asked Questions

Do you have questions about the Payment Relief Assistance (“PRA”) packages? Check out our FAQs here.

Making financial decisions during Covid-19 can be challenging. This guide by the Financial Education Network can assist you in making an informed decision following the recent moratorium announcement.
Membuat keputusan semasa pandemik Covid-19 memang agak mencabar. Panduan Financial Education Network ini dapat membantu anda membuat keputusan bijak berikutan pengumuman moratorium baru-baru ini.

For Individuals

Call our Customer Service at 03-5516 9988 for assistance.


For Corporate & Commercial

Please contact your relationship manager to request for a moratorium.

For SMEs

For assistance on business banking matters, call us on our Business Banking Hotline at 1-300-80-3388.

Need more financing?

Enhanced Financing Facilities for SMEs
Bank Negara Malaysia has several measures to help small and medium enterprises (SMEs), including micro-SMEs, from different economic sectors sustain during the pandemic.

For more information on these initiatives, please click here.

alliance bank Head Quarter Check your balance, transfer or send money online or via the mobile app, or pay your bills.
Do all these anytime, anywhere.

  1. Use the Alliance Bank Mobile app on your phone or tablet device.
  2. Bank online at www.allianceonline.com.my
  3. Alliance BizSmart Online Banking at www.alliancebizsmart.com.my/business/
  4. Call our Contact Centre at 03-5516 9988
  5. Call our Business Banking line at 1-300-80-3388
If you do need to drop by at our branch, there are hand sanitisers available at our doors for your use when entering and exiting our business premises. We have also increased the frequency of cleaning and sanitisation at our branches and offices.
Beware of fraud. Learn how you can protect your financial health here.