We have resumed our normal operating hours of 8am to 10pm daily at our Contact Centre.| Alliance Bank Banking Operations Update

We’re Here for You.

We understand that things are tough for individuals and businesses given the current situation. Here’s how we are helping.
alliance bank Head Quarter

Dear Valued Customers,

Kindly be informed that there will be a change in the following branches’ banking hours from 26 October 2020 until further notice. The affected branches are as follows:

  • Bandar Kim Fung
  • Beaufort
  • Donggongon
  • Inanam
  • Jalan Gaya
  • Keningau
  • Kundasang
  • Labuan
  • Lahad Datu
  • Sandakan
  • Sinsuran
  • Tambunan
  • Tawau*
9.00 am to 1.00 pm
  • Aman Suria
  • Ampang Point
  • Balakong
  • Bukit Tinggi
  • CP Tower
  • Damansara Uptown
  • Kajang
  • Klang
  • Kota Damansara
  • Pandan Indah
  • Puchong Jaya
  • Rawang
  • Shah Alam
  • Sri Damansara
  • SS2
  • Taman Putra
  • USJ
9.15 am to 1.00 pm
WP Kuala Lumpur
  • Mid Valley
  • Selayang
WP Putrajaya
  • Putrajaya

* Tawau branch to operate from 27 October 2020 onwards.

Cheque clearing time will be until 3.00 pm for the above branches.

We encourage all our customers to perform their banking transactions online via allianceonline at www.allianceonline.com.my, or Alliance Bank Mobile app.

For assistance, please contact our Customer Service at 03-5516 9988.

Thank you.


We now offer payment relief assistance packages to help our customers who have been impacted by the COVID-19 pandemic.

You can now reduce your monthly financial commitment if you meet the following criteria:

For Individuals
  • Who have suffered a loss of employment
  • Experiencing reduced income
  • Who work in a highly-impacted sector*
For Businesses
  • That have a reduced income
  • Belong to a highly-impacted sector*
*Highly-impacted sector refers to tour operators, restaurants and hotels.


We encourage all our customers who need help with their loan repayments to reach out to us as soon as possible.

Please click on one of the buttons below to leave your name and contact details, and we will be in touch soon to discuss the payment relief assistance package that is most suited to your needs.




For Individuals

Call our Customer Service at 03-5516 9988 for assistance.

Click here for FAQs on the Moratorium


For Corporate & Commercial

Please contact your relationship manager to request for a moratorium.

For SMEs

For assistance on business banking matters, call us on our Business Banking Hotline at 1 300 80 3388.

Need help with existing loan repayments?

Loan Moratorium
SMEs will receive a 6-month automatic moratorium with loans/financing effective 1 April 2020. Click here to check your business loan moratorium status.

Restructuring or Rescheduling
Want to stretch your loan repayments over a longer period? Apply here

Need more financing?

Digital SME Loan (coming soon)
Apply online for a business loan amounting up to RM50,000.
alliance bank Head Quarter Check your balance, transfer or send money online or via the mobile app, or pay your bills.
Do all these anytime, anywhere.

  1. Use the Alliance Bank Mobile app on your phone or tablet device.
  2. Bank online at www.allianceonline.com.my
  3. Alliance BizSmart Online Banking at www.alliancebizsmart.com.my/business/
  4. Call our Contact Centre at 03-5516 9988
  5. Call our Business Banking line at 1-300-80-3388
If you do need to drop by at our branch, there are hand sanitisers available at our doors for your use when entering and exiting our business premises. We have also increased the frequency of cleaning and sanitisation at our branches and offices.
Beware of fraud. Learn how you can protect your financial health here.