Intermittent service disruption to allianceonline and allianceonline mobile. | We have resumed our normal operating hours of 8am to 10pm daily at our Contact Centre.| Alliance Bank Branch Operating Hours.

We’re Here for You.

We understand that things are tough for individuals and businesses given the current situation. Here’s how we are helping.
alliance bank Head Quarter

Dear Valued Customers,

Please be informed that the Taman Tun Dr Ismail branch will be closed until further notice.

We apologise for the inconvenience caused.



We have made available a Flood Relief Assistance programme for all conventional loans and Islamic financing facilities to help alleviate the financial burdens of our customers living in flood-affected areas. The programme includes:  


  • Loan/Financing moratorium of up to six months
  • Waiver of late fees and charges
  • Waiver of fees and charges for selected services such as replacement of debit card, ATM cards, cheque books and passbooks lost or damaged during the flood

To apply for the Flood Relief Assistance programme, please contact Customer Service at 03-5516 9988 or your relationship managers directly. The Bank will assess all requests for assistance on a case-by-case basis.

Please click here to view the full news release.



Learn more about our Payment Relief Assistance (“PRA”) Packages:
Selected branches’ banking hours have changed.
Click here to view updates.

We now offer payment relief assistance packages to help our customers who have been impacted by the COVID-19 pandemic.

You can now reduce your monthly financial commitment if you meet the following criteria:

For Individuals
  • Who have suffered a loss of employment
  • Experiencing reduced income
  • Who work in a highly-impacted sector*
For Businesses
  • That have reduced income
  • Belong to a highly-impacted sector*
*Highly-impacted sector refers to tour operators, restaurants, aviation and hotels.


We encourage all our customers who need help with their monthly payments to reach out to us as soon as possible.

For Micro Enterprises, you may also contact Bank Negara AKPK’s Micro Enterprise Help Desk at 03-26167766 or visit their website at for payment relief assistance requests.

Click here for the definition of Micro Enterprise by SME Corp Malaysia.

Please click one of the buttons below to leave your name and contact details, and we will be in touch soon to discuss the payment relief assistance package that is most suited to your needs.



We have also expanded our Payment Relief Assistance (“PRA”) programme to provide customers in the B40 and M40 segments, as well as micro-SMEs with more options to help ease their financial commitment. This assistance is valid for the period between 1 December 2020 until 30 June 2021.

  • Customers who are in the B40 segment and are eligible for Bantuan Sara Hidup/Bantuan Prihatin Rakyat, including micro-SMEs*, can opt for either a 3-month loan moratorium or 50% reduction in instalments for 6 months.
  • Customers who are in the M40 segment and registered in the Bantuan Prihatin Nasional registry may opt for a 50% reduction in instalment for 6 months.
To apply for the expanded Payment Relief Assistance package, please contact our Collections Centre at 03-5516 9000.

*Micro-SMEs as defined in the Guideline on SME Definition issued by SME Corporation Malaysia. This applies to businesses across all sectors with sales turnover of less than RM300,000 or have less than 5 full-time employees. Micro-SMEs that qualify must have a loan or financing of up to RM150,000 with the Bank.



For Individuals

Call our Customer Service at 03-5516 9988 for assistance .

Click here for FAQs on the Moratorium


For Corporate & Commercial

Please contact your relationship manager to request for a moratorium.

For SMEs

For assistance on business banking matters, call us on our Business Banking Hotline at 1 300 80 3388.

Need help with existing loan repayments?

Loan Moratorium
SMEs will receive a 6-month automatic moratorium with loans/financing effective 1 April 2020. Click here to check your business loan moratorium status.

Restructuring or Rescheduling
Want to stretch your loan repayments over a longer period? Apply here

Need more financing?

Digital SME Loan (coming soon)
Apply online for a business loan amounting up to RM50,000.
alliance bank Head Quarter Check your balance, transfer or send money online or via the mobile app, or pay your bills.
Do all these anytime, anywhere.

  1. Use the Alliance Bank Mobile app on your phone or tablet device.
  2. Bank online at
  3. Alliance BizSmart Online Banking at
  4. Call our Contact Centre at 03-5516 9988
  5. Call our Business Banking line at 1-300-80-3388
If you do need to drop by at our branch, there are hand sanitisers available at our doors for your use when entering and exiting our business premises. We have also increased the frequency of cleaning and sanitisation at our branches and offices.
Beware of fraud. Learn how you can protect your financial health here.