Dear Valued Customers,
We encourage all our customers who need help with their monthly payments to take up our Payment Relief Assistance (“PRA”) package.
In addition to the PRA package options below, we also offer customised Payment Relief Assistance packages to help alleviate your financial commitments.
For Individuals
| Segment |
Payment Relief Options |
| 1. Customers who have lost their job
|
- Option A: 3-month loan/financing moratorium
- Option B: 50% reduction in monthly instalment for 6 months
|
| 2. Customers in the B40 segment and eligible for Bantuan Sara Hidup/Bantuan Prihatin Rakyat |
| 3. Customers who are experiencing reduced income |
Reduction in monthly instalment in accordance with reduced income. |
For Businesses
| Segment |
Payment Relief Options |
| 1. Micro-SMEs1 as defined in the Guideline on SME Definition by SME Corporation Malaysia
|
- Option A: 3-month loan/financing moratorium
- Option B: 50% reduction in monthly instalment for 6 months
|
| 2. Micro-SMEs and SMEs that are not allowed to operate during the movement control order (locked-down sectors2) |
Please note that your CCRIS record will not be impacted if you take up a payment relief offer.
To apply for a Payment Relief Assistance package, please contact:
| For Individuals |
For Businesses |
| Collections team at 03-5516 9000 |
Your Relationship Manager or 1-300-80-3388 |