Contact Us

If you remain dissatisfied with our decision, you may further escalate the matter for an independent review to the following parties:

1. Financial Markets Ombudsman Service (FMOS) - appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent and free dispute resolution service to financial consumers and investors.
   Financial Markets Ombudsman Service (FMOS)
   Level 14, Main Block, Menara Takaful Malaysia,
   No.4, Jalan Sultan Sulaiman,
   50000 Kuala Lumpur.
   03-2272 2811
   fmos.org.my
2. BNMLINK Call Centre - a complaint resolution arm of Bank Negara Malaysia.
   Bank Negara Malaysia
   Peti Surat 10922
   50929 Kuala Lumpur.
   1-300-88-5465 or 03-2174 1717
   9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
   bnmlink.bnm.gov.my
3. ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.
   The Association of Banks in Malaysia (ABM)
   A-11-1, AICB Building,
   No. 10 Jalan Dato’ Onn,
   50480 Kuala Lumpur.
   ABMConnect - 1-300-88-9980
   abm.org.my/eabmconnect
4. Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (AKPK) - offers advisory to Homebuyers for better understanding of the reason(s) a financing application was rejected and how to improve future financing eligibility or receive information on financing.
   Khidmat Nasihat Pembiayaan @ AKPK
   03-2616 7766
   akpk.org.my


5. Khidmat Nasihat Pembiayaan at Credit Guarantee Corporation Malaysia (CGC) - offers advisory to SMEs for better understanding of the reason(s) a financing application was rejected and how to improve eligibility for financing in the future or potentially seek financing from alternative sources.
   Khidmat Nasihat Pembiayaan @ CGC
   03-7880 0088
   bnm.gov.my/myknp

Good corporate governance is the foundation of a well-managed institution. We are fully committed to integrity and fair dealing in all our activities, and has adopted the best practice of corporate governance in all areas of our business towards enhancing business prosperity and corporate accountability with the ultimate objective of safeguarding the interests of all stakeholders and enhancing shareholders’ value.

Read our whistleblowing policy