Whistleblowing: Alliance Bank's Commitment to Ethical Standards
Alliance Bank is committed to maintaining the highest standards of ethical, moral and legal conduct across all our business and operational activities. This page sets out what you can report, how to report it, and the protection available to you if you do. You do not need to be an employee to raise a concern, this channel is open to all employees (current and former), as well as to customers, vendors, service providers, contractors, agents, consultants, business partners, shareholders and any other person who becomes aware of actual or suspected misconduct involving the Bank or any of its directors or employees.
What you can report
Examples of misconduct, wrongdoing, or irregularities include, but are not limited to:
Corruption and bribery – offering, giving, soliciting, accepting or receiving anything of value to improperly influence a business decision, outcome or action.
Fraud and collusion – dishonest acts, omissions or misrepresentations, including conspiring with internal or external parties, to obtain an improper benefit, avoid an obligation or misappropriate assets, funds or property.
Criminal conduct, and breaches of laws, regulations, regulatory requirements or the Bank’s policies, codes and procedures.
Coercion – threatening, harming or intimidating any person or property to improperly influence actions or decisions.
Harassment, including sexual harassment, and discrimination based on race, religion, gender, age, disability, marital status, sexual orientation, nationality, ethnicity or any other protected characteristic.
Conflicts of interest, where personal, financial or other interests may improperly influence, or appear to influence, business decisions, actions or judgment.
Risks to the health, safety or security of any individual, and activities that cause environmental harm or create reputational risk for the Bank.
Other unethical conduct that breaches the Bank’s values or Code of Conduct, including providing misleading information or concealing misconduct.
This list is not exhaustive and includes any conduct that may be illegal, unethical, improper, or contrary to the Bank’s policies, values, and regulatory obligations. If your concern relates instead to a product, service, transaction or level of service, please use the Bank’s customer service channels, which are equipped to resolve those matters directly. Any concern raised here that is not a whistleblowing matter will be referred to the appropriate team for handling, and your identity will continue to be protected.
How to report
If you become aware of any of the above occurring, or about to occur, within Alliance Bank, we encourage you to report it through either of the following channels, which go directly to the independent Non-Executive Directors responsible for addressing fraud and misconduct:
Additionally, the following external reporting channels can also be used to make a report:
Bank Negara Malaysia – Website: https://www.bnm.gov.my/ | Tel: 1-300-88-5465 (1-300-88-LINK) | Fax: +603-2174-1515 [ Telelink webform provided in BNM website]
Please provide as much information as possible. The more detail you give, the better we can assess and investigate the matter, and this is particularly important if you choose not to identify yourself. Useful information includes:
The person(s) involved, including their position and any witnesses
Details of the incident – its nature, and where, when and how it occurred
Any supporting documents or evidence, and any other information you consider useful
Your name and contact details, if you wish to identify yourself
Good faith and your protection
Concerns should be raised in good faith and based on a reasonable belief that the information provided is substantially true. You are not required to prove your allegation, and no action will be taken against you solely because a concern raised in good faith turns out to be unsubstantiated. The Bank may, however, take appropriate action against any person who knowingly makes a false report, acts in bad faith or misuses this channel.
If you make a report in good faith, your identity will be treated as confidential and disclosed only to those authorised to handle the matter, on a strict need-to-know basis. You may choose to remain anonymous or to identify yourself when making a report. The Bank will also take reasonable steps to protect you from retaliation, victimisation, harassment, intimidation, adverse employment action or other forms of adverse treatment. This protection may extend, where relevant and reasonable, to persons associated with the whistleblower, persons assisting the whistleblower, witnesses, investigation participants and persons wrongly suspected of being the whistleblower.
Whether you work with us, bank with us or do business with us, your vigilance and integrity help us uphold the values and reputation of Alliance Bank.
