We conduct an annual employee engagement survey, the Voice of Employee (“VOE”), to gather constructive feedback from employees at all levels of the organisation. This feedback helps us design specific employee engagement initiatives to meet their needs.
Our Sustainable Engagement Index, which measures how engaged, enabled and energised our employees are, achieved a score of 90% in FY2022. This score was above the Malaysian Financial Services and the Global High Performing Average.
This score reflected the improvement in employees’ sentiments, in particular:
- The well-being index, which measures employees’ sentiments with regard to mental, emotional and physical support provided by the Bank, improved to 89% in FY2022 from 87% in FY2021
- The communication index improved to 89% in FY2022 from 87% in FY2021
85% of employees responded that they were able to balance their work and personal commitments.