We now offer payment relief assistance packages to help our customers who have been impacted by the COVID-19 pandemic.
You can now reduce your monthly financial commitment if you meet the following criteria:
For Individuals
- Who have suffered a loss of employment
- Experiencing reduced income
- Who work in a highly-impacted sector*
For Businesses
- That have reduced income
- Belong to a highly-impacted sector*
*Highly-impacted sector refers to tour operators, restaurants, aviation and hotels.
We encourage all our customers who need help with their monthly payments to reach out to us as soon as possible.
For Micro Enterprises, you may also contact Bank Negara AKPK’s Micro Enterprise Help Desk at 03-26167766 or visit their website at www.akpk.org.my/microhelpdesk for payment relief assistance requests.
Click here for the definition of Micro Enterprise by SME Corp Malaysia.
Please click one of the buttons below to leave your name and contact details, and we will be in touch soon to discuss the payment relief assistance package that is most suited to your needs.
We have also expanded our Payment Relief Assistance (“PRA”) programme to provide customers in the B40 and M40 segments, as well as micro-SMEs with more options to help ease their financial commitment. This assistance is valid for the period between 1 December 2020 until 30 June 2021.
- Customers who are in the B40 segment and are eligible for Bantuan Sara Hidup/Bantuan Prihatin Rakyat, including micro-SMEs*, can opt for either a 3-month loan moratorium or 50% reduction in instalments for 6 months.
- Customers who are in the M40 segment and registered in the Bantuan Prihatin Nasional registry may opt for a 50% reduction in instalment for 6 months.
To apply for the expanded Payment Relief Assistance package, please contact Customer Service at 03-5516 9988.
*Micro-SMEs as defined in the Guideline on SME Definition issued by SME Corporation Malaysia. This applies to businesses across all sectors with sales turnover of less than RM300,000 or have less than 5 full-time employees. Micro-SMEs that qualify must have a loan or financing of up to RM150,000 with the Bank.