Discontinuation of SMS OTP for Username Recovery and Password Resets

Dear Valued Customers,

Effective 26 March 2025, OTP via SMS will no longer be available for username recovery and password resets. To ensure seamless and secure access, please register for allianceonline mobile to authorise via Mobile Secure Approval (MSA).

What You Need to Do:
Download and activate your allianceonline mobile app now to avoid any disruptions.

How to Authorise via MSA for username recovery and password resets:
Step 1: Open allianceonline mobile app
Step 2: Before proceeding, verify your details and ensure accuracy
Step 3: Tap 'Approve' button to authorise on allianceonline mobile app