Dear Valued Customers,
Staying Safe in an Increasingly Digital World
At Alliance Bank, your financial security is at the heart of everything we do. As banking becomes more digital and convenient, fraudsters are also becoming more sophisticated in their tactics.
Protecting yourself does not require technical expertise but it does require awareness, vigilance, and good habits. This guide shares practical steps you can take to safeguard your credit card and personal information.
Stay Alert: Monitor Your Account
Regular monitoring is one of the most effective ways to detect fraud early and minimize potential losses.
Make it a habit to:
- Check your transaction alerts immediately
- Review your account balances regularly
- Examine your monthly statements carefully and frequently
If you notice any unrecognized transaction (even if it appears small), error, or discrepancy, report it to the Bank immediately.
Understanding Common Scams
Financial scams today are increasingly sophisticated and designed to appear legitimate. Common types include:
- Phishing scams - fraudulent emails or messages directing you to fake websites
- Phone scams (vishing) - phone calls impersonating bank staff or authorities
- Card skimming - devices capturing card details at ATMs or terminals
- Identity theft - misuse of personal information for fraudulent transactions
These scams often create a sense of urgency to pressure you into acting quickly. Always pause, assess, and verify before responding.
Verify Before You Act: Protecting Yourself from Fake Communications
It is important to verify all communications related to your finances.
Alliance Bank will never ask for your One-Time Password (OTP), PIN, or password via phone, SMS, or email. Always verify the authenticity of messages sent by the Bank.
If you receive a suspicious message:
- Do not click any links
- Do not provide sensitive information
- Contact us directly via official channels
If you suspect a message is fraudulent, take immediate steps to report to the Bank.
Your Information is Your Responsibility: Keep It Secure
Your banking credentials should always remain private.
Never share:
- OTPs
- PINs or passwords
- Credit card / debit card details (except to facilitate payment and purchase authorization or to provision the credit/debit card on a mobile wallet)
- Personal identification information unless verified
Do not:
- record or write down your PIN or security credentials on your card, or on anything kept in close proximity to the cards
- use easy-to-guess PIN or security credentials, that is predictable and can be easily associated with you such as birth date, identity card, passport, driving license or contact number
- allow others to use your card and PIN
Use Banking Services Safely
- Always access Alliance Bank services by typing the official website address directly into your browser
- Ensure you are on a secure site before entering any information
- Before providing any confidential information, ensure you have read and understood the Bank’s security guidance, warnings, and privacy policy available on our website or mobile application
- Keep your contact details (including your mobile number) up to date at all times so that you can receive important alerts and security notifications promptly
- Keep your security device secure at all times
- Use your card responsibly and avoid unlawful use
Safe Digital Banking Practices: Building Strong Habits
When banking online or via mobile apps:
- Avoid using public or unsecured Wi-Fi networks
- Ensure the website displays a secure connection (padlock icon)
- Keep your devices updated with the latest security patches
- Log out after completing your session
- Download mobile applications from official app stores, such as Google Play Store, Apple App Store & Huawei AppGallery only
- Make it a habit to regularly update your device’s operating system to the latest version
- Consider installing antivirus and anti-malware software on your device
- Avoid clicking on suspicious links or downloading Android Package Kit (APK) files from untrusted resources
These simple habits significantly reduce your exposure to fraud risks.
Stay Informed: Keep Up with Emerging Threats
Fraud techniques are constantly evolving, making ongoing awareness essential.
For broader awareness of cybersecurity threats and the latest online risks in Malaysia, you may also visit
www.mycert.org.my
Act Quickly: What to Do If Something Goes Wrong
If you suspect that your card is lost/stolen, an unauthorized transaction has occurred or the PIN and security credentials may have been compromised, act immediately:
- 📞 Contact Centre: 03-5516 9988
- 📧 Email: info@alliancefg.com
- 🌐 Website: www.alliancebank.com.my
- 📱 Mobile App: Secure messaging feature
The Bank will assist you in securing your account and investigating any suspicious activity.
Important: Your Responsibilities
You may be held liable for unauthorized transactions or cash withdrawal, if you have:
- acted fraudulently
- delayed in notifying the Bank as soon as reasonably practicable after having discovered the loss or unauthorized use of your card
- voluntarily disclosed your PIN to another person or allow another person to use your card
- recorded the PIN on your card, or on anything kept near to your card
- left your card or an item containing your card, unattended in places visible and accessible to others
- refused to cooperate with the Bank in investigation or
- failed to carry out obligations informed by the Bank
A Shared Commitment to Security
At Alliance Bank, we continuously enhance our systems and processes to protect you against fraud. However, security is most effective when it is a shared responsibility.
By staying alert, verifying communications, safeguarding your information, and keeping up with the latest threats, you play a vital role in protecting your financial well-being.
Together, we can build a safer banking experience.
