Alliance Bank Merchant Solutions
All-in-one payment acceptance solution
Accept payment online, or in person, with a payment solution built for any business.
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Features of Alliance Merchant Solutions
| In-Store Solution | E-commerce Solution |
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Benefits of Alliance SME Merchant Solutions
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Fast & Simple
Fast & simple onboarding process.
All-in-One Convenience
Manage both in-store and online payments with a single provider—streamlining operations, reporting, and support.
Wide Payment Acceptance
Accept credit/debit cards, e-wallet payments, and instalment plans—giving customers more ways to pay and boosting conversion.
Easy Integration
Simple API integration with your existing setups.
Does your business qualify?
- For all business entities.
- Business registered in Malaysia.
- Business operating in Malaysia.
Requirements
- A valid Alliance Bank Business Current Account is required to serve as the settlement account for all transactions.
- For E-Commerce Solution: A ready and functioning e-commerce website is required.
FAQs about Alliance Merchant Solutions
Simply click here to fill in your details and we will reach out to you within 3-5 working days.
Please click here to fill in your details and we will get back to you within 3-5 working days. You may also contact your Merchant Relationship Manager.
The Terminal accepts major credit cards, debit cards, and e-wallets, which are widely used in Malaysia.
The Terminal supports Alliance Bank card instalment plans, allowing customers to convert purchases into instalments ranging from 6 to 60 months.
For assistance, please call the number on the sticker labelled on the side of your terminal. Alternatively, you may contact the Merchant Helpdesk via email at merchanthelpdesk@alliancefg.com or call +603 2604 2121 / 2122.
- Download the Multipurpose Form here.
- Ensure the form is signed by authorised signatories and affixed with your company stamp.
- Email the completed form to merchanthelpdesk@alliancefg.com or contact your Merchant Relationship Manager.
You can find them:
- On the sticker at the side of your installed Terminal
- On the sales slip generated after each successful transaction
- Via the Alliance BizSmart®
Your website must:
- Be ready to publish or still in development
- Belong to the merchant account owner
- Display the following:
- About Us and Contact Info (company name, address, phone, email)
- Online store with products/services priced in MYR
- Return & Refund Policy
- Shipping Policy
- Privacy Policy
The Payment Gateway accepts all major credit cards and debit cards in Malaysia.
Alliance Bank offers MDR rates as low as 0.5%.
Merchants can request:
- Change of contact details (email, phone, outlet address)
- Change of Director, Management or update of Authorised Signatories
- Change of settlement account
- Account updates (add, terminate, suspend, reactivate Merchant ID)
- Additional terminals
- Change of default debit card routing
To make a request, kindly:
- Click here to download the Multipurpose Form.
- Ensure the form is signed by authorised signatories and affixed with your company stamp.
- Email the completed form to merchanthelpdesk@alliancefg.com or contact your Merchant Relationship Manager.
Maintenance forms must be signed by the authorised signatory registered with the bank for the merchant account prior to submission.
- Click here to download the Merchant Refund Form.
- Fill in and sign the form (must be signed by an authorised signatory) along with the sales slip and transaction receipt
- Email the completed form and supporting documents to merchanthelpdesk@alliancefg.com or contact your Merchant Relationship Manager.
Contact Us - Merchant Helpdesk
03-2604 2121 / 03-2604 2122
merchanthelpdesk@alliancefg.com
Business Hours:
Monday - Friday except Public Holiday
8.45am to 5.45pm
Kindly fill in the form below to let us know more about your business.
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Leave your details and we'll call at a time that works for you.
