1. Who can sign up for allianceonline?
- Existing Alliance Bank customers with a Current Account, Saving Account, Loan/Financing Account and/or Credit/Prepaid Card aged 18 years and above
- For joint account holders, the condition for signing authority must be set at “either one to sign”
2. What is the pre-requisite for registration via ATM/Debit Card?
You must have:
- Your 16-digit ATM/Debit card number
- Your ATM/Debit card PIN number
- Your latest mobile phone number registered with Alliance Bank
3. What is the pre-requisite for registration via Credit/Prepaid Card?
You must have:
- Your 16-digit Credit/Prepaid card number
- Your card credit limit which can be retrieved from your monthly statement
- Your Identification Number, Passport Number or Military IC
- Your latest mobile phone number registered with Alliance Bank.
4. What is the pre-requisite for registration via Temporary ID?
You must have:
- A Temporary ID obtained from Alliance Bank Contact Center
- Your latest mobile phone number registered with Alliance Bank.
5. What is a Temporary ID?
A Temporary ID can be used to register for customers who do not have an ATM/Debit Card or Credit/Prepaid Card. This is applicable, but not limited, to Loan/Financing only customer, Alliance Stockbanking only customer, Sole Proprietor or Deposit accountholder without an ATM card. Temporary ID is a permanent 6-digit identification number which can be obtained by calling Alliance Bank Contact Center at 03-5516 9988 upon successful customer verification.
allianceonline 6. What if my latest mobile phone number is not already registered with Alliance Bank? If you have an ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:
- Visit any Alliance Bank ATM machine
- Insert your Alliance Bank ATM card and select language
- Select Other Services
- Select More Services
- Select “Internet Banking Activation or Upgrade”
- Enter mobile phone number for Internet Banking Activation or Upgrade
- Upon successful registration, the message “Transaction Accepted” will be displayed.
If you have a Credit/Prepaid Card, please call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card.
If you do not have any Alliance Bank card, please visit the branch to update your contact details mobile phone number.
7. What is T-PIN?
A T-PIN (Temporary PIN) is a unique 6-digit security code which is sent via SMS (Short Message Service) to your registered mobile phone number. It serves as an additional verification on top of the card or ID verification process.
8. When will I receive my T-PIN?
T-PIN will be sent to your registered mobile phone number as soon as the verification process is successful.
9. What is the validity of the T-PIN?
For registration via ATM/Debit card and Credit/Prepaid card registration, T-PIN is valid for 10 minutes, after which, it will expire. For registration via Temporary ID, T-PIN is valid for 3 days, after which, it will expire.
10. What if I lose my T-PIN or if the T-PIN expires?
For registration via ATM/Debit card and Credit/Prepaid card registration, you will need to re-register. For registration via Temporary ID, you will need to call the Alliance Bank Contact Center again to obtain your T-PIN.
11. What if I have a problem with registration?
Please call the Alliance Bank Contact Center at 03-5516 9988 for assistance.
12. How many attempts am I allowed for ATM PIN or Credit Card verification?
Customers are given three attempts for ATM PIN or Credit Card verifications. After which, the card will be blocked.
13. What would happen if my card is blocked?
You will not be able to register using your ATM/Debit card and Credit/Prepaid card number. Please call the Alliance Bank Contact Center at 03-5516 9988 to unblock your card.
14. What is the access package provided for registration via ATM/Debit Card?
You will be given full “Inquiry and Transaction” access package to allianceonline which enables you to view account balances and to perform financial transactions online.
15. What is the access package provided for registration via Credit/Prepaid Card?
You will be given an “Inquiry and Limited Transaction” access package to allianceonline which enables you to view account balances.
16. What is the access package provided for registration via Temporary ID?
You will be given an “Inquiry Only” access package to allianceonline which enables you to only view account balances online
17. How can I upgrade my access package from “Inquiry Only” to “Inquiry and Transaction”?
If you have an ATM/Debit card later on, you may perform a self-service upgrade. Here’s how:
- Login to allianceonline
- Select My Profile
- Select Online Package Update
- Select the “Inquiry and Transaction” package
- Go through the ATM/Debit Card verification process
18. Which number will be used as my TAC number?
For registration via ATM/Debit card and Credit/Prepaid card, the TAC mobile number will be the mobile phone number that has been verified during the registration process.
19. How do I update my mobile phone number for TAC?
If you have registered via ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:
- Visit any Alliance Bank ATM machine
- Insert your Alliance Bank ATM card and select language
- Select Other Services
- Select More Services
- Select “Internet Banking Handphone Update”
- Enter mobile phone number
- Upon successful registration, the message “Transaction Accepted” will be displayed
If you have registered via Credit/Prepaid Card, please call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card.
If you do not have any Alliance Bank card, please visit the branch to request for a TAC mobile number registration.