allianceonline

Monitor your Alliance Bank accounts and understand your financial position at ease with the ability to check your total deposits, cards and borrowings at one glance. You may view your detailed account balances and transaction history via:

My Deposit

• Savings and Current Account
• Foreign Currency Current Account
• Fixed Deposit
• Foreign Currency Fixed Deposit
• General Investment Account-i / Investment Account-i

My Cards

• Credit Card
• Prepaid Card

My Borrowings

• Loan/Financing
• Overdraft / Cashline Facility
• Share Trading / Margin & Investment Lending

Pay securely to your family or friends, borrowing accounts or bills simply by accessing the Payment Services links via allianceonline. On top of this, you may also schedule recurring payments or future dated payments to enjoy automated payment on the scheduled dates at no extra charges.

The daily transaction limit for all third party transactions via allianceonline can be increased up to RM50,000.00. Click to find out more on e-Payments capabilities.

Note: To increase your daily transaction limit up to RM50,000.00, you may contact our Customer Service or walk in to the nearest Alliance Bank branch.

allianceonline

Access your past 12 months’ e-Statement online anytime, anywhere for free.

• Secure
  You are the only one who can view your statement by logging in securely to allianceonline.
• User-friendly
  You can also view, store, download and print your e-Statement for future references.
• Multiple Accounts
  You may view e-Statement for your Current, Loan/Financing accounts or Combined Statements, and also your Credit Card accounts.

Get notified every time a selected transaction is triggered online. This not only helps to keep track of your transaction but also to alert you of any unexpected transactions made online. You may choose the alert delivery mode of either e-mail or SMS, and for the selected transaction types of either:

• Pay Others in Alliance Bank
• Pay Others in Other Bank
• Pay Cards
• Pay Loan/Financing
• Pay Bills
• Update of Personal Details
• Rejection of Interbank GIRO (IBG) payment by receiving bank

Experience the convenience of managing your investment online.

• Stock Trading
  Subscribe to allianceonline Stockbanking service and start trading with lower brokerage rate within a single sign on to allianceonline. Learn More
• My eSaving Account opening
  Open an eSaving account and enjoy higher interest rate of up 10% per annum. Learn More
• Fixed Deposit / Investment Account-i
  Make online placement, withdrawal and change of instruction in just a few simple steps with real time effect. Learn More
• Foreign currency exchange rate
  View the latest foreign currency exchange rate online.

Enjoy the convenience of prepaid reloads anytime, anywhere.

The following prepaid reloads are available NOW.

Pinless Type

• Maxis
• Celcom
• Digi

Pin Type

Click for the reload instructions

TIP #1: ALWAYS ensure your SECURE PHRASE is correct before login

• A Phishing website is a fake/bogus site which has “look and feel” that is very identical to the actual Internet Banking site. A phishing site is a scam to steal personal banking credentials to commit fraud.
• Secure Phrase is an anti-phishing feature to help customer to identify the correct allianceonline website. It is a personalised phrase and color created during first time registration. This phrase is rendered as a unique image which is displayed every time a username is entered on the Login page. Customer must not enter his/her password if the Secure Phrase displayed is not the chosen phrase and color.
• In our continuous effort to upgrade the online banking security, we will be enhancing our Secure Phrase at the login page where customer acknowledgement will be mandatory before the password entry. The feature will be available effective 26 August 2016.

Sample Secure Phrase at the correct allianceonline site:

TIP #2: ALWAYS check your transaction details via Mobile Secure Approval (MSA) to ensure it matches your intended transaction

• Confirm that beneficiary name, beneficiary account number, transfer amount and type are correct before authorising the transaction.

Sample MSA push notification for Fund Transfer

TIP #3: ALWAYS type the allianceonline URL: www.allianceonline.com.my

The correct allianceonline URL to be typed into the browser address bar is:
www.allianceonline.com.my

Correct allianceonline website:

Sample Phishing website:

TIP #4: NEVER click on links in Email/SMS/Messenger/Search Engine Advertisements

Phishing Through Search Engine Advertisements

The fraud tactic uses Search Engines such as Google, Yahoo and Bing to direct users to a phishing website. This happens when unsuspecting user searches for a financial institution name using Search Engines and clicks on the first search result which is a deceptive advertisement that leads to a phishing website.

Phishing Through Email/SMS/Messenger

The fraud tactic uses Email or SMS or Messenger that contains a hyperlink to direct users to a phishing website. The Email/SMS/Messenger applies the following phrases to trick users to click on a hyperlink contained in the message: “account update”, "security maintenance", "investigation of irregularities.", "your account has been blocked", "we need to reconfirm your details", "your credit card has been cancelled", “you have won a contest” or even "you have a large sum of money in your account, please verify the withdrawals or accounts."

TIP #5: NEVER disclose your ATM PIN, username, password and TAC to anyone or register any other person’s phone number to receive your TAC

Always be alert when an unsolicited caller requests for your personal banking information such as ATM PIN, internet banking username & password and bank account details over the phone. The fraudster will usually claim to be a Bank, regulator or enforcement officer to trick users to disclose such information to commit fraud.

Watch out for familiar signs such as "investigation of irregularities.", "your credit card has been cancelled", “you have won a contest” , "you have a large sum of money in your account, follow these steps to collect your money” or "your account has a problem, follow these steps to secure your money "

Police Alert

• NEVER respond to any phone call / SMS / e-mail requesting your bank account details.
• NEVER reveal your bank account details / ATM PIN / internet banking password to anyone.
• NEVER follow instruction from any unknown party to do banking transactions or make changes to your bank account details.
• NEVER be a victim of schemes that sound too good to be true.

TIP #6: ALWAYS install an anti-virus/anti-malware software and keep it up-to-date to ensure that the computer system is not infected by virus/malware

TIP #7: ALWAYS secure your computer system with a password

TIP #8: NEVER leave your logged on computer system unattended in a public area

While Alliance Bank has to its best endeavor implemented a variety of security measures to safeguard your Internet banking transactions, you too, have a role to play. Here are some recommended security measures to protect your online transactions.

• Online Security

• Login via Alliance Bank official website at https://www.alliancebank.com.my ; or via allianceonline login page at https://www.allianceonline.com.my
• Choose a password with combination of alphanumeric, numbers and symbols. Avoid using a password that is easy to guess.
• Change your password frequently.
• Memorize your username and password. Do not write them down anywhere.
• Never reveal your username and password to anyone.
• Use your personal computer. Avoid crowded places and do not use public computer to do banking transaction.
• Safeguard your personal computer by installing personal firewall, anti-virus and anti-spyware
• Monitor your banking accounts and ensure all transactions are accurate. Notify us immediately of any discrepancy, error or suspicion that security has been breached.
• As security is the topmost important component of Internet banking, Alliance Bank has implemented the following security features to protect the privacy and integrity of all internet banking transactions.

While Alliance Bank has to its best endeavor implemented a variety of security measures to safeguard your Internet banking transactions, you too, have a role to play. Here are some recommended security measures to protect your online transactions.

Higher encryption (128-bit) is exponentially more powerful than a standard encryption (40 or 56-bit).

When there is no activity detected for a certain timeframe, allianceonline will terminate the customers’ secured online session to help protect against unauthorized access.

While Alliance Bank has to its best endeavor implemented a variety of security measures to safeguard your Internet banking transactions, you too, have a role to play. Here are some recommended security measures to protect your online transactions.

Secure Phrase is an anti-phishing feature to help customer identify the correct allianceonline website. It is created when you register for the first time and you were prompted to create a phrase of up to 20 characters. This phrase is rendered as an image which is displayed to you every time a username is entered on the Login page. You must not enter your password if the Secure Phrase displayed is not your chosen phrase.

MSA is designed with a seamless integration of simplicity and security, where a push notification is sent to your registered mobile phone. With a more secured replacement for TAC, you will now be able to authorise allianceonline web transactions via allianceonline mobile, without any manual input.

It provides an additional layer of security to the existing username and password authentication. MSA is required to secure high risk and sensitive internet banking transactions which allow you to verify your transaction details before you approve or reject the said transaction.

• 128 Bit Encryption
• Automatic Time Out
• Secured log in using username and password
• Secure Phrase
• Mobile Secure Approval (MSA)

"Phishing" is the creation of web pages that replicates existing legitimate sites of well-known companies and businesses. This is done by unscrupulous individuals/organisations to trick consumers into divulging personal financial information such as bank account numbers, Credit Card security details, ATM Personal Identification Numbers and other personal identifiers. The stolen data may be used to commit fraud.

• Pishing Website

• Only access allianceonline via the Bank's official website at https://www.alliancebank.com.my or via allianceonline login page at https://www.allianceonline.com.my
• Never access the Alliance Bank's website from attachments or website links in any email, SMS, Messenger or Search Engine Advertisements. It may be a scam.
• Customers who have received such email requests and may have disclosed such confidential information to a fraudulent website are advised to contact the Bank IMMEDIATELY at 03-5516 9988.

• Security Tips

1. Who can sign up for allianceonline?
   • Existing Alliance Bank customers with a Current Account, Saving Account, Loan/Financing Account and/or Credit/Prepaid Card aged 18 years and above
   • For joint account holders, the condition for signing authority must be set at “either one to sign”
2. What is the pre-requisite for registration via ATM/Debit Card?

   You must have:

   • Your 16-digit ATM/Debit card number
   • Your ATM/Debit card PIN number
   • Your latest mobile phone number registered with Alliance Bank
3. What is the pre-requisite for registration via Credit/Prepaid Card?

   You must have:

   • Your 16-digit Credit/Prepaid card number
   • Your card credit limit which can be retrieved from your monthly statement
   • Your Identification Number, Passport Number or Military IC
   • Your latest mobile phone number registered with Alliance Bank.
4. What is the pre-requisite for registration via Temporary ID?

   You must have:

   • A Temporary ID obtained from Alliance Bank Contact Center/li>
   • Your latest mobile phone number registered with Alliance Bank.
5. What is a Temporary ID?

   A Temporary ID can be used to register for customers who do not have an ATM/Debit Card or Credit/Prepaid Card. This is applicable, but not limited, to Loan/Financing only customer, Alliance Stockbanking only customer, Sole Proprietor or Deposit accountholder without an ATM card. Temporary ID is a permanent 6-digit identification number which can be obtained by calling Alliance Bank Contact Center at 03-5516 9988 upon successful customer verification.
   
   allianceonline

6. What if my latest mobile phone number is not already registered with Alliance Bank?
   • If you have an ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:
     1. Visit any Alliance Bank ATM machine
     2. Insert your Alliance Bank ATM card and select language
     3. Select Other Services
     4. Select More Services
     5. Select “Internet Banking Activation or Upgrade”
     6. Enter mobile phone number for Internet Banking Activation or Upgrade
     7. Upon successful registration, the message “Transaction Accepted” will be displayed.
   • If you have a Credit/Prepaid Card, please call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card.
   • If you do not have any Alliance Bank card, please visit the branch to update your contact details mobile phone number.
7. What is T-PIN?

   A T-PIN (Temporary PIN) is a unique 6-digit security code which is sent via SMS (Short Message Service) to your registered mobile phone number. It serves as an additional verification on top of the card or ID verification process.

8. When will I receive my T-PIN?

   T-PIN will be sent to your registered mobile phone number as soon as the verification process is successful.

9. What is the validity of the T-PIN?

   For registration via ATM/Debit card and Credit/Prepaid card registration, T-PIN is valid for 10 minutes, after which, it will expire. For registration via Temporary ID, T-PIN is valid for 3 days, after which, it will expire.

10. What if I lose my T-PIN or if the T-PIN expires?

    For registration via ATM/Debit card and Credit/Prepaid card registration, you will need to re-register. For registration via Temporary ID, you will need to call the Alliance Bank Contact Center again to obtain your T-PIN.

11. What if I have a problem with registration?

    Please call the Alliance Bank Contact Center at 03-5516 9988 for assistance.

12. How many attempts am I allowed for ATM PIN or Credit Card verification?

    Customers are given three attempts for ATM PIN or Credit Card verifications. After which, the card will be blocked.

13. What would happen if my card is blocked?

    You will not be able to register using your ATM/Debit card and Credit/Prepaid card number. Please call the Alliance Bank Contact Center at 03-5516 9988 to unblock your card.

14. What is the access package provided for registration via ATM/Debit Card?

    You will be given full “Inquiry and Transaction” access package to allianceonline which enables you to view account balances and to perform financial transactions online.

15. What is the access package provided for registration via Credit/Prepaid Card?

    You will be given an “Inquiry and Limited Transaction” access package to allianceonline which enables you to view account balances.

16. What is the access package provided for registration via Temporary ID?

    You will be given an “Inquiry Only” access package to allianceonline which enables you to only view account balances online

17. How can I upgrade my access package from “Inquiry Only” to “Inquiry and Transaction”?

    If you have an ATM/Debit card later on, you may perform a self-service upgrade. Here’s how:

18. Which number will be used as my TAC number?

    For registration via ATM/Debit card and Credit/Prepaid card, the TAC mobile number will be the mobile phone number that has been verified during the registration process.

19. How do I update my mobile phone number for TAC?

    If you have registered via ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:

If you have registered via Credit/Prepaid Card, please call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card.

If you do not have any Alliance Bank card, please visit the branch to request for a TAC mobile number registration.

1. What is the pre-requisite for allianceonline transaction approval via Mobile Secure Approval?

   You must have:

   1. A registered mobile device with allianceonline mobile installed.
   2. Internet access.
2. What is Mobile Secure Approval?

   Mobile Secure Approval is the primary authentication method for allianceonline transactions, where a push notification is sent to your registered mobile phone. With a more secured replacement for TAC, you will now be able to authenticate allianceonline mobile and web transactions via allianceonline mobile, without any manual input.

3. When will I receive my Mobile Secure Approval?

   A push notification will be sent to your registered mobile phone number as soon as you click Proceed on allianceonline.

4. What is the validity of the push notification?

   The push notification is valid for 2 minutes, after which, it will expire.

5. What if the push notification expires?

   You will need to redo the transaction. Alternatively, you can choose to authenticate the transaction via Mobile Security Code (MSC).

6. What if I want to revert back to TAC?

   SMS TAC has been discontinued and all transactions must be authorised via the allianceonline Mobile app with Mobile Secure Approval (MSA). This is an ongoing effort to provide you a safer and secured internet banking environment.

1. What DuitNow ID is available for registration?

   You can register multiple DuitNow IDs by linking them to your Alliance Bank Current/Savings account/-i by using the following ID for registration:

   1. Mobile No. (for Malaysians only)
   2. NRIC No. (for Malaysians only)
   3. Passport No. (for non-Malaysians)
   4. Business Registration No.
2. Can I link my DuitNow ID to more than one Current or Savings account/-i?

   No, one DuitNow ID can only be registered to one bank account at a time.

3. Where can I register and change my DuitNow ID registration details?

   When the DuitNow Transfer service is launched, you can log in to allianceonline to manage your ID settings anytime.

4. Do I need to register to send DuitNow Transfer?

   No, registration is not required to transfer money via DuitNow Transfer.

5. Can I schedule a future-dated or recurring transfer with DuitNow Transfer?

   Yes, DuitNow Transfer supports future dated and recurring transfers. However, this is only supported on allianceonline.

6. Can I save DuitNow IDs as a favourite recipient?

   Yes, saving a DuitNow ID as a favourite recipient allows you to perform subsequent quick and easy transfers on allianceonline.

7. Is there a limit for DuitNow Transfer?

   The maximum daily transfer limit is RM50,000, whereby this is subjected to a combined limit for 3rd Party i.e , Interbank GIRO (IBG), Instant Transfer, Telegraphic Transfer, and DuitNow.

8. Are there any fees or charges for using DuitNow Transfer?

   Transfers up to RM5,000 are free while a charge of RM0.50 per transaction applies for transactions above RM5,000.

9. What types of account can be registered for DuitNow Transfer?

   Savings Accounts and Current Accounts can be registered for DuitNow Transfer.

10. Can a third party register my mobile number to their account number for DuitNow Transfer?

    No, the Bank will only allow the account holder’s mobile number registered within the Bank to be tied to the account.

11. How do I de-register my DuitNow ID?
    1. Select Payment/Fund Transfer
    2. Select ‘DuitNow’
    3. elect ID maintenance
    4. Select the ID you wish to de-register, and select ‘Delete Proxy’
12. What if I encounter a problem that is not listed above?

    Please call Alliance Bank Customer Service at 03-5516 9988 for assistance.