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CUSTOMER SERVICE AND ENQUIRIES

Call us between 8.00am to 10.00pm daily local time for enquiries. We are available 24/7 for essential services below:

  • Report lost or stolen card
  • Emergency assistance
     

Tel : 03-5516 9988
Email : info@alliancefg.com
 

Our self service phone banking is available 24 hours a day, seven days a week.
 

BUSINESS BANKING

Call us between 9:00am to 7:00pm from Monday to Friday and 9:00am to 1:00pm on Saturday. We are closed on Sunday and public holidays.

Tel : 1-300-80-3388 (Malaysia)   +603-5624 3888 (Overseas)
Email : info@alliancefg.com
 

SCAM REPORTING HOTLINE

Available 24/7

Tel : 03-5516 9800
 

CONSUMER COLLECTIONS & RECOVERIES

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday. We are closed on Saturday, Sunday and public holidays.

Tel : 03-5516 9000 / 03-5516 9200 
 

HUMAN RESOURCE CONTACT & MEDICAL SUPPORT

In case of medical emergency, we can be reached for support:

Human Resource : 03-2604 1212 (8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday)

or

Outsourced Corporate Medical Support : 1800-87-7940 / 1800-88-2678 (24-hour Helpline)
 

EMPLOYEE SCREENING AND REFERENCE CHECKS

Please write in to HR Shared Service Centre at employeescreening@alliancefg.com along with the following documents for enquiries on employee screening and reference checks.

  1. Employee Consent Form
  2. Bank Negara Malaysia Employee Screening Template

 

FREQUENTLY USED FORMS

Services Request Form pdf-view (414 KB)
Short Messaging Service Request Form pdf-view (268 KB)
Customer Knowledge Form pdf-view (266 KB)
Permanent Credit Limit Increase/Additional Credit Card/Supplementary Form pdf-view (1.2 MB)
Dispute Form pdf-view (288 KB)

For investor relations matters, please contact:

Tan Hong Ian
Head, Investor Relations & Corporate Treasury
Tel :03-2604 3370

You may also submit your enquiries to our Investor Relations team:

Email : investor_relations@alliancefg.com

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday.

For media-related enquiries, please contact:

Agnes Ong
Group Communications
Tel:03-2604 3378
Fax: 03-2604 3399

Email:groupcommunications@alliancefg.com

WE WANT TO HEAR FROM YOU

Alliance Bank is committed to provide a high standard of service at all times. Your feedback will let us know if we are on the right track and are meeting those standards.

How can I say 'thank you'?

We always look forward to hearing how we have met or exceeded your expectations. Your compliment highlights areas of good practice and acknowledges the hard work of our staff. If you feel that you have been served well, do drop us a line at info@alliancefg.com We'll pass your compliment to the relevant staff member and share it as an example of best practice.

How can I make a suggestion?

We welcome your feedback. Do raise your concerns or provide us with your feedback regarding your banking experience with us.

Your feedback helps us to continually improve our quality of products and services to serve your better.

What can I do if I am unhappy about your service?

If we fall short of these service standards, we want to hear from you. Through your feedback, we are able to fix what does not seem to work, resolve the issue and retain your confidence. Tell us how we can improve your experience with us at info@alliancefg.com.


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