CUSTOMER SERVICE AND ENQUIRIES
Call us between 8.00am to 10.00pm daily local time for enquiries. We are available 24/7 for essential services below:
- Report lost or stolen card
- Emergency assistance
Tel : 03-5516 9988
Email : info@alliancefg.com
Our self service phone banking is available 24 hours a day, seven days a week.
BUSINESS BANKING
Call us between 9:00am to 7:00pm from Monday to Friday and 9:00am to 1:00pm on Saturday. We are closed on Sunday and public holidays.
Tel : 1-300-80-3388 (Malaysia) +603-5624 3888 (Overseas)
Email : info@alliancefg.com
SCAM REPORTING HOTLINE
Available 24/7
Tel : 03-5516 9800
CONSUMER COLLECTIONS & RECOVERIES
Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday. We are closed on Saturday, Sunday and public holidays.
Tel : 03-5516 9000 / 03-5516 9200
HUMAN RESOURCE CONTACT & MEDICAL SUPPORT
In case of medical emergency, we can be reached for support:
Human Resource : 03-2604 1212 (8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday)
or
Outsourced Corporate Medical Support : 1800-87-7940 / 1800-88-2678 (24-hour Helpline)
EMPLOYEE SCREENING AND REFERENCE CHECKS
Please write in to HR Shared Service Centre at employeescreening@alliancefg.com along with the following documents for enquiries on employee screening and reference checks.
- Employee Consent Form
- Bank Negara Malaysia Employee Screening Template
FREQUENTLY USED FORMS
Services Request Form |
(414 KB) |
Short Messaging Service Request Form |
(268 KB) |
Customer Knowledge Form |
(266 KB) |
Permanent Credit Limit Increase/Additional Credit Card/Supplementary Form |
(1.2 MB) |
Dispute Form |
(288 KB) |