Dear Valued Customer,
In line with the Government’s expansion of the Service Tax (“SST”) to cover financial services, the Royal Malaysian Customs Department (“RMCD”) issued the Service Tax Policy 1/2025, which sets out the scope of financial services subject to SST and the timeline for implementation across the industry.
On 17 September 2025, RMCD clarified that the implementation will take place in two (2) phases:
In line with this directive, Alliance Bank Malaysia Berhad and its subsidiaries (“Alliance Bank”) will implement the 8% Service Tax on applicable fees and charges with effect from 1 October 2025 (or as otherwise directed by RMCD).
We remain committed to ensuring a smooth and transparent implementation for our customers. We will continue to closely monitor regulatory developments and provide timely updates should further changes arise.
For the applicability of fees and charges to SST effective 1 October 2025, please refer to the SST Guidelines for Financial Services and Service Tax Policy 1/2025 issued by RMCD.
If you have any questions or require further clarification:
Please refer to the Frequently Asked Questions (FAQs) available on our website, or
Contact us via email at:
We thank you for your continued trust and support.
Yours sincerely,
Alliance Bank Malaysia Berhad
