allianceonline mobile

• You no longer need to remember the beneficiary’s account number for payment transfers. With our Quick Search engine, users can now search for beneficiaries with their name, account number or purpose of payment – as long as users have previously performed a transaction to the same account, or to a ‘favourite’ account.

• With the Smart Reminder, you no longer have to worry about missing a payment. allianceonline mobile automatically reminds you of recurring payments; alternatively, you may also set a payment reminder for future dates.

• Moving forward, you will be upgraded from using Transaction Authorisation Code (TAC) for transaction authentication to Mobile Secured Approval (MSA).
• MSA is designed with a seamless integration of simplicity and security. While it’s easier, it’s also more secure.
• Once you have filled up the details for the transaction, allianceonline will send a push notification to the user’s mobile phone. Clicking on the push notification will prompt a page with the transaction details – after verifying and approving them, the transaction will be completed. No TAC, no one-time passwords (OTP), no hassle.

• Users will no longer need to screenshot their transaction summary as proof of payment. With our Share Receipt function, users can immediately save their transaction summary into a .pdf file, and share it via e-mail, Whatsapp, or other supported channels.

• Monitor your Alliance Bank accounts and understand your financial position at ease with the ability to check your total deposits, cards and borrowings at one glance. You may view your detailed account balances and transaction history via:

• My Deposit
  • Savings and Current Account
  • Foreign Currency Current Account
  • Fixed Deposit
  • Foreign Currency Fixed Deposit
  • General Investment Account-i / Investment Account-i
• My Cards
  • Credit Card
• My Borrowings
  • Loan/Financing
  • Overdraft / Cashline Facility

• Get notified via push notification every time a selected transaction is triggered. This not only helps you to keep track of your transactions but also to alert you of any unexpected transactions made online.
• You may choose the reminders you wish to receive via the app.

• The Mobile Secured Approval is our default method of authentication for online transactions. It utilises a push notification which is sent to your registered mobile phone. You will be prompted to click on it and the transaction details will be displayed. Upon confirmation, simply click approve to authenticate the transaction.
• Mobile Secured Approval is secured as the transaction can only be approved via the registered mobile device. It provides an additional layer of security to the existing authentication method.

• The Mobile Security Code (MSC) is a unique 6-digit security code that is generated via your registered mobile phone app. You can choose to generate a MSC as a payment authentication method when you have network connectivity issues or you did not receive the push notification.
• Instructions on how to generate the MSC is handily available at the transaction screen where you are required to enter the code.

Existing Alliance Bank customers who fulfil the following criteria:

You must have:

1. Who can sign up for allianceonline mobile?
   • Has a Current Account or Savings Account.
   • Has an ATM/Debit card.
   • Aged 18 years and above.
2. What is the pre-requisite for registration via ATM/Debit Card?
   • Your 16-digit ATM/Debit card number.
   • Your ATM/Debit card PIN number.
3. How do I know if I am a new or existing allianceonline user?
   • If you have a Current or Savings account with Alliance Bank but have never registered for allianceonline services, then you are a new allianceonline user.
   • If you have a Current or Savings account with Alliance Bank and have registered for an allianceonline account previously, then you are an existing allianceonline user.
4. How do I register as a new allianceonline user?
   • Select No when asked “Are you an existing allianceonline user?”
   • Enter your ATM card number.
   • Enter your ATM PIN.
   • Enter your mobile phone number.
   • Enter the 6-digit TAC that is sent via SMS to your mobile phone.
   • Enter your preferred allianceonline username and password.
   • Enter your preferred Secure Phrase.
   • Select your preferred Everyday Account.
   • Proceed to any ATM machine within 3 days, and continue the registration process by tapping on ‘Authenticate My Identity’.
   • Perform a Balance Inquiry at the ATM.
5. How do I register as an existing allianceonline user?
   • Select Yes when asked “Are you an existing allianceonline user?”
   • Enter your allianceonline username.
   • Ensure that the Secure Phrase displayed is correct, and then enter your allianceonline password.
   • Enter the 6-digit TAC that is sent via SMS to your mobile phone.
   • Select your preferred Everyday Account.
6. What if I encounter a problem during registration?
   • Please call Alliance Bank Customer Service at 03-5516 9988 for assistance.

1. How do I transfer to a new beneficiary?
   • At the payment page, select the icon found in the From column. A list of accounts will appear where you can select the account you would like to transact with.
   • At the To column, enter the beneficiary’s account number, and then select Confirm.
   • At the Details page, enter the rest of the transfer details.
   • At the Review page, confirm the transfer details.
   • Authorise your payment by entering your password.
2. How do I transfer to a beneficiary I have previously paid to?
   • At the payment page, select the icon found in the From column. A list of accounts will appear where you can select the account you would like to transact with.
   • At the To column, enter either the beneficiary’s name, account number, or previous purpose of payment.
   • At the Details page, enter the rest of the transfer details.
   • At the Review page, confirm the transfer details.
   • Authorise your payment by entering your password.
3. How do I transfer to a Favourite account?
   • At the payment page, select the con found in the From column. A list of accounts will appear where you can select the account you would like to transact with.
   • At the To column, enter either the favourite beneficiary’s name, account number, or previous purpose of payment; or enter ‘Favourite’.
   • At the Details page, enter the rest of the transfer details.
   • At the Review page, confirm the transfer details.
   • Authorise your payment by entering your password.

You must have:

Mobile Secured Approval is the primary authentication method for allianceonline transactions, where a push notification is sent to your registered mobile phone. With a more secured replacement for TAC, you will now be able to authenticate allianceonline mobile and web transactions via allianceonline mobile, without any manual input.

A push notification will be sent to your registered mobile phone number as soon as you click Proceed on allianceonline.

The push notification is valid for 2 minutes, after which, it will expire.

You will need to redo the transaction. Alternatively, you can choose to authenticate the transaction via Mobile Security Code (MSC).

At Alliance Bank, we recommend you to maintain using MSA and not revert to TAC, as there are known threats that compromises TAC.

However, if you still wish to revert to TAC, please follow the steps below:

1. What is the pre-requisite for allianceonline transaction approval via Mobile Secured Approval?
   • A registered mobile device with allianceonline mobile installed.
   • Internet access.
2. What is Mobile Secured Approval?
3. When will I receive my Mobile Secured Approval?
4. What is the validity of the push notification?
5. You will need to redo the transaction. Alternatively, you can choose to authenticate the transaction via Mobile Security Code (MSC).
   • Login to allianceonline web.
   • Click on My Profile.
   • Click on Terminate Mobile Access.
   • Click on Terminate.
   • nter your ATM card number and ATM Pin.

You can register multiple DuitNow IDs by linking them to your Alliance Bank Current/Savings account/-i by using the following ID for registration:

No, one DuitNow ID can only be registered to one bank account at a time.

When the DuitNow service is launched, you can log in to allianceonline to manage your ID settings anytime.

No, registration is not required to transfer money via DuitNow.

The maximum daily transfer limit is RM50,000, whereby this is subjected to a combined limit for 3rd Party i.e , Interbank GIRO (IBG), Instant Transfer, Telegraphic Transfer, and DuitNow.

Transfers up to RM5,000 are free while a charge of RM0.50 per transaction applies for transactions above RM5,000.

Savings Accounts and Current Accounts can be registered for DuitNow.

No, the Bank will only allow the account holder’s mobile number registered within the Bank to be tied to the account.

Please call Alliance Bank Customer Service at 03-5516 9988 for assistance.

1. What DuitNow ID is available for registration?
   1. Mobile No. (for Malaysians only)
   2. NRIC No. (for Malaysians only)
   3. Passport No. (for non-Malaysians)
   4. Business Registration No.
2. Can I link my DuitNow ID to more than one Current or Savings account/-i?
3. Where can I register and change my DuitNow ID registration details?
4. Do I need to register to send DuitNow?
5. Is there a limit for DuitNow Transfer?
6. Are there any fees or charges for using DuitNow?
7. What types of account can be registered for DuitNow?
8. Can a third party register my mobile number to their account number for DuitNow?
9. How do I de-register my DuitNow ID?
   1. Select ‘Manage DuitNow ID’
   2. Select the ID type you would like to de-register
   3. Select ‘Delete this ID’
   4. Select ‘Delete’
   5. Enter your allianceonline password
10. What if I encounter a problem that is not listed above?