Contact Us
We’re Here for You.
If you'd like to get in touch with a specialist, or need help with our products or services, feel free to reach out via any of the touch points below.
We love celebrating our team who goes the extra mile to make your day a little brighter. If someone on our team makes a difference, drop us a note at info@alliancefg.com so we can give them a big shoutout.
If you notice unauthorised transactions, suspect you have been scammed, or believe your account has been compromised, please report it to Alliance Bank immediately.
-
Contact Alliance Bank Fraud Hotline
Reach us as soon as possible when you detect any suspicious or unknown transactions.- Alliance Bank Contact Centre: 03-5516 9988 (available 24 hours daily)
- Follow the prompt for Fraud Reporting.
-
Contact the National Scam Response Centre (NSRC)
If the scam or unauthorised transfer was recent (usually within minutes/hours):- NSRC Hotline: 997 ( 24 hours)
-
Lodge a Police Report
You are advised to lodge a police report within 24 hours of discovering the incident.
Submit the police report to Alliance Bank through:- Any Alliance Bank branch, or
- Email (based on case officer instructions)
-
Detailed Information of the Unauthorised Transaction
Please include:- How you were approached (e.g., call, SMS, WhatsApp, email, fake website/app)
- Date and time of the disputed transaction
- Amount of the disputed transaction
- Your affected Alliance Bank account number
- Type of transaction (e.g., DuitNow transfer, online purchase, FPX, card transaction)
- Your full name
- NRIC or passport number
- Any phone numbers, email addresses, bank account numbers, or social media account used by the scammer
- Reason for your dispute
-
Personal Information You Shared
List any personal information you provided:- Username/password
- SMS TAC/OTP numbers
- Account/Card details
- Device access permissions
- Personal particulars
-
Evidence of Communication
Keep copies of any correspondence with the scammer, such as:- Text messages, emails, call logs
- Screenshots of online chats, social media interactions, malicious apps, phishing pages
- Transaction SMS alerts or push notifications
- Alliance Bank will initiate the fraud investigation process promptly.
- Alliance Bank will initiate the recovery process however there is no assurance that you will receive a refund.
- If additional details are required, an officer from Alliance Bank will contact you for an interview/further clarification.
- Finally, Alliance Bank will conclude the investigation based on our findings.
- Alliance Bank will provide you with a response within 14 working days from the date of your report, failing which, Alliance Bank will provisionally credit the full disputed amount or RM5,000, whichever is lower into your account.
- Upon completion of the investigation and Alliance Bank concluded that the customer shall be fully or partially liable for the losses, Alliance Bank retain the right to request the customer to repay the provisional credit.
- Alliance Bank will provide our full co-operation to the Police and/or relevant enforcement Authorities to assist them in their investigations. Should Alliance Bank require any additional information to facilitate our investigation, Alliance Bank may contact you for further clarification.
- Alliance Bank does not send out any form of communication to request for your personal details, account details or TAC numbers. At all times, refrain from disclosing your account and banking information to anyone, including entering internet banking username/password into any unknown website and/or mobile applications.
- To strengthen your account’s security, you are advised to change your passwords periodically and refrain from using easily guessable password.
- It is also crucial for you to ensure that your devices are installed with the latest antivirus and anti-malware software to safeguard against malware, viruses and spyware.
- For scam alerts and security tips, visit Alliance Bank’s Scam Alert and Security Advisory Page (publicly available on our website).
- If you are not satisfied with the outcome or resolution provided by the us, you may contact the Ombudsman for Financial Services (OFS) for an independent review. Financial Markets Ombudsman Service (FMOS) Level 14, Main block Menara Takaful Malaysia No 4 Jalan Sultan Sulaiman 50000 Kuala Lumpur Tel No. 03-2272 2811 / Fax No. 03-2272 1577 / Email: enquiry@ofs.org.my
If we've missed the mark, please reach out – we're here to make things right. You may call our Contact Centre, email us at info@alliancefg.com or complete the form below.
If you feel that your complaint was not resolved to your satisfaction, you may call or write to:
Deepak Kumar V. Patel,
Customer Care Unit,
Level 22, Menara Alliance Bank,
159 Jalan Ampang,
50450 Kuala Lumpur, Malaysia.
03-2600 1800
info@alliancefg.com
If you remain dissatisfied with our decision, you may further escalate the matter for an independent review to the following parties:
-
Financial Markets Ombudsman Service (FMOS) - appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent and free dispute resolution service to financial consumers and investors.
Financial Markets Ombudsman Service (FMOS)
Level 14, Main Block, Menara Takaful Malaysia,
No.4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
03-2272 2811
fmos.org.my -
BNMLINK - a complaint resolution arm of Bank Negara Malaysia.
Bank Negara Malaysia
4th Floor, Podium Bangunan AICB,
No. 10, Jalan Dato' Onn,
50480 Kuala Lumpur.
1-300-88-5465 or 03-2174 1717
9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
bnm.gov.my/BNMLINK -
ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.
The Association of Banks in Malaysia (ABM)
A-11-1, AICB Building,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur.
ABMConnect - 1-300-88-9980
abm.org.my/eabmconnect -
Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (AKPK) - offers advisory to Homebuyers for better understanding of the reason(s) a financing application was rejected and how to improve future financing eligibility or receive information on financing.
Khidmat Nasihat Pembiayaan @ AKPK
03-2616 7766
akpk.org.my -
Khidmat Nasihat Pembiayaan at Credit Guarantee Corporation Malaysia (CGC) - offers advisory to SMEs for better understanding of the reason(s) a financing application was rejected and how to improve eligibility for financing in the future or potentially seek financing from alternative sources.
Khidmat Nasihat Pembiayaan @ CGC
03-7880 0088
bnm.gov.my/myknp
Good corporate governance is the foundation of a well-managed institution. We are fully committed to integrity and fair dealing in all our activities, and has adopted the best practice of corporate governance in all areas of our business towards enhancing business prosperity and corporate accountability with the ultimate objective of safeguarding the interests of all stakeholders and enhancing shareholders’ value.
Read our whistleblowing policy
Human Resource Contact & Medical Support
In case of medical emergency, we can be reached for support at the following number(s):
- Human Resource : 03-2604 1212 (8.45am to 5.45pm from Monday to Thursday, 8.45am to 4.45pm on Friday and closed on Saturday, Sunday and public holidays)
- Outsourced Corporate Medical Support : 1800-87-7940 / 1800-88-2678 (24-hour Helpline)
Employee Screening and Reference Checks
Please write in to HR Shared Service Centre at employeescreening@alliancefg.com along with the following documents for enquiries on employee screening and reference checks.
- Employee Consent Form
- Bank Negara Malaysia Employee Screening Template
| Services Request Form |
 (414 KB)
|
| Short Messaging Service Request Form |
(268 KB)
|
| Customer Acknowledgement Form |
(266 KB)
|
| Permanent Credit Limit Increase/Additional Credit Card/Supplementary Form |
(1.2 MB)
|
| Dispute Form |
(288 KB)
|
We love celebrating our team who goes the extra mile to make your day a little brighter. If someone on our team makes a difference, drop us a note at info@alliancefg.com so we can give them a big shoutout.
If you notice unauthorised transactions, suspect you have been scammed, or believe your account has been compromised, please report it to Alliance Bank immediately.
-
Contact Alliance Bank Fraud Hotline
Reach us as soon as possible when you detect any suspicious or unknown transactions.- Alliance Bank Contact Centre: 03-5516 9988 (available 24 hours daily)
- Follow the prompt for Fraud Reporting.
-
Contact the National Scam Response Centre (NSRC)
If the scam or unauthorised transfer was recent (usually within minutes/hours):- NSRC Hotline: 997 ( 24 hours)
-
Lodge a Police Report
You are advised to lodge a police report within 24 hours of discovering the incident.
Submit the police report to Alliance Bank through:- Any Alliance Bank branch, or
- Email (based on case officer instructions)
-
Detailed Information of the Unauthorised Transaction
Please include:- How you were approached (e.g., call, SMS, WhatsApp, email, fake website/app)
- Date and time of the disputed transaction
- Amount of the disputed transaction
- Your affected Alliance Bank account number
- Type of transaction (e.g., DuitNow transfer, online purchase, FPX, card transaction)
- Your full name
- NRIC or passport number
- Any phone numbers, email addresses, bank account numbers, or social media account used by the scammer
- Reason for your dispute
-
Personal Information You Shared
List any personal information you provided:- Username/password
- SMS TAC/OTP numbers
- Account/Card details
- Device access permissions
- Personal particulars
-
Evidence of Communication
Keep copies of any correspondence with the scammer, such as:- Text messages, emails, call logs
- Screenshots of online chats, social media interactions, malicious apps, phishing pages
- Transaction SMS alerts or push notifications
- Alliance Bank will initiate the fraud investigation process promptly.
- Alliance Bank will initiate the recovery process however there is no assurance that you will receive a refund.
- If additional details are required, an officer from Alliance Bank will contact you for an interview/further clarification.
- Finally, Alliance Bank will conclude the investigation based on our findings.
- Alliance Bank will provide you with a response within 14 working days from the date of your report, failing which, Alliance Bank will provisionally credit the full disputed amount or RM5,000, whichever is lower into your account.
- Upon completion of the investigation and Alliance Bank concluded that the customer shall be fully or partially liable for the losses, Alliance Bank retain the right to request the customer to repay the provisional credit.
- Alliance Bank will provide our full co-operation to the Police and/or relevant enforcement Authorities to assist them in their investigations. Should Alliance Bank require any additional information to facilitate our investigation, Alliance Bank may contact you for further clarification.
- Alliance Bank does not send out any form of communication to request for your personal details, account details or TAC numbers. At all times, refrain from disclosing your account and banking information to anyone, including entering internet banking username/password into any unknown website and/or mobile applications.
- To strengthen your account’s security, you are advised to change your passwords periodically and refrain from using easily guessable password.
- It is also crucial for you to ensure that your devices are installed with the latest antivirus and anti-malware software to safeguard against malware, viruses and spyware.
- For scam alerts and security tips, visit Alliance Bank’s Scam Alert and Security Advisory Page (publicly available on our website).
- If you are not satisfied with the outcome or resolution provided by the us, you may contact the Ombudsman for Financial Services (OFS) for an independent review. Financial Markets Ombudsman Service (FMOS) Level 14, Main block Menara Takaful Malaysia No 4 Jalan Sultan Sulaiman 50000 Kuala Lumpur Tel No. 03-2272 2811 / Fax No. 03-2272 1577 / Email: enquiry@ofs.org.my
If we've missed the mark, please reach out – we're here to make things right. You may call our Contact Centre, email us at info@alliancefg.com or complete the form below.
If you feel that your complaint was not resolved to your satisfaction, you may call or write to:
Deepak Kumar V. Patel,
Customer Care Unit,
Level 22, Menara Alliance Bank,
159 Jalan Ampang,
50450 Kuala Lumpur, Malaysia.
03-2600 1800
info@alliancefg.com
If you remain dissatisfied with our decision, you may further escalate the matter for an independent review to the following parties:
-
Financial Markets Ombudsman Service (FMOS) - appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent and free dispute resolution service to financial consumers and investors.
Financial Markets Ombudsman Service (FMOS)
Level 14, Main Block, Menara Takaful Malaysia,
No.4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
03-2272 2811
fmos.org.my -
BNMLINK - a complaint resolution arm of Bank Negara Malaysia.
Bank Negara Malaysia
4th Floor, Podium Bangunan AICB,
No. 10, Jalan Dato' Onn,
50480 Kuala Lumpur.
1-300-88-5465 or 03-2174 1717
9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
bnm.gov.my/BNMLINK -
ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.
The Association of Banks in Malaysia (ABM)
A-11-1, AICB Building,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur.
ABMConnect - 1-300-88-9980
abm.org.my/eabmconnect -
Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (AKPK) - offers advisory to Homebuyers for better understanding of the reason(s) a financing application was rejected and how to improve future financing eligibility or receive information on financing.
Khidmat Nasihat Pembiayaan @ AKPK
03-2616 7766
akpk.org.my -
Khidmat Nasihat Pembiayaan at Credit Guarantee Corporation Malaysia (CGC) - offers advisory to SMEs for better understanding of the reason(s) a financing application was rejected and how to improve eligibility for financing in the future or potentially seek financing from alternative sources.
Khidmat Nasihat Pembiayaan @ CGC
03-7880 0088
bnm.gov.my/myknp
Good corporate governance is the foundation of a well-managed institution. We are fully committed to integrity and fair dealing in all our activities, and has adopted the best practice of corporate governance in all areas of our business towards enhancing business prosperity and corporate accountability with the ultimate objective of safeguarding the interests of all stakeholders and enhancing shareholders’ value.
Read our whistleblowing policy
Human Resource Contact & Medical Support
In case of medical emergency, we can be reached for support at the following number(s):
- Human Resource : 03-2604 1212 (8.45am to 5.45pm from Monday to Thursday, 8.45am to 4.45pm on Friday and closed on Saturday, Sunday and public holidays)
- Outsourced Corporate Medical Support : 1800-87-7940 / 1800-88-2678 (24-hour Helpline)
Employee Screening and Reference Checks
Please write in to HR Shared Service Centre at employeescreening@alliancefg.com along with the following documents for enquiries on employee screening and reference checks.
- Employee Consent Form
- Bank Negara Malaysia Employee Screening Template
| Services Request Form |
(414 KB)
|
| Short Messaging Service Request Form |
(268 KB)
|
| Customer Acknowledgement Form |
(266 KB)
|
| Permanent Credit Limit Increase/Additional Credit Card/Supplementary Form |
(1.2 MB)
|
| Dispute Form |
(288 KB)
|
