Good corporate governance is the foundation of a well-managed institution. We are fully committed to integrity and fair dealing in all our activities, and has adopted the best practice of corporate governance in all areas of our business towards enhancing business prosperity and corporate accountability with the ultimate objective of safeguarding the interests of all stakeholders and enhancing shareholders’ value.

Click HERE to read our whistleblowing policy.

Please let us know if we have not met your expectations. We view your complaint seriously and we strive to resolve the issue as efficiently and fairly as possible.

You may contact our Contact Centre at +603-5516 9988 (Local and Overseas) or complete the form below

If you feel that your complaint was not resolved in a satisfactory manner, you may call or write to:

Deepak Kumar V. Patel,
Customer Care Unit,
Level 7, Menara Multi-Purpose,
Capital Square, 8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.
Tel:03-2600 1800
Email: info@alliancefg.com

How we handle your complaint:

There may be instances where you may not be fully satisfied with our decision. We respect that. You may refer to the respective parties as follows:

1. Customer Contact Centre (BNMTELELINK) - a complaint resolution arm of Bank Negara Malaysia.
   
   Bank Negara Malaysia
   Peti Surat 10922
   50929 Kuala Lumpur.
   
   Call : 1-300-88-5465(1-300-88-LINK)
   If Calling from Overseas: 603-2174-1717
   Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
   Web form: telelink.bnm.gov.my


2. ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.
   
   The Association of Banks in Malaysia (ABM)
   A-11-1, AICB Building,
   No. 10 Jalan Dato’ Onn,
   50480 Kuala Lumpur.
   Call: ABMConnect - 1-300-88-9980
   Website: eABMConnect - www.abm.org.my/eabmconnect
3. Ombudsman for Financial Services (OFS) - an independent body set up to help settle disputes between financial service providers who are its members and the public.
   
   Ombudsman for Financial Services
   (Formerly known as Financial Mediation Bureau)
   Level 14, Main Block, Menara Takaful Malaysia,
   No.4, Jalan Sultan Sulaiman,
   50000 Kuala Lumpur.
   Call: 03-2272 2811
   Fax: 03-22721577
   E-mail: enquiry@ofs.org.my
   Website: http://www.ofs.org.my
4. Securities Industry Dispute Resolution Center (SIDREC) - a body approved by the Securities Commission Malaysia (“SC”) to handle capital market-related disputes involving monetary loss between individuals or sole proprietors and SIDREC Members.
   
   Unit A-9-1, Level 9, Tower A
   Menara UOA Bangsar
   No. 5, Jalan Bangsar Utama 1
   59000 Kuala Lumpur
   Mobile: 60-16-620 5698
   Call: 03-2282 2280
   Fax: 03-2282 3855
   E-mail: info@sidrec.com.my
   Website: https://sidrec.com.my
5. Agensi Kaunseling dan Pengurusan Kredit (AKPK) – offers Debt Management Program to individuals who need assistance in managing their personal debts with financial service providers.
   
   Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
   Level 8 Maju Junction Mall
   1001 Jalan Sultan Ismail
   50250 Kuala Lumpur.
   Call: 03-2616 7766
   Website: www.akpk.org.my


6. Khidmat Nasihat Pembiayaan at Credit Guarantee Corporation Malaysia (CGC) – offers advisory to SMEs for better understanding of the reason(s) a financing application was rejected and how to improve eligibility for financing in the future or potentially seek financing from alternative sources.
   
   Khidmat Nasihat Pembiayaan @ CGC
   Operating Hours: 8:30am – 5:30pm, Mon-Fri
   Call: 03-7880 0088
   Email: myknp@cgc.com.my
   Website: www.knp.com.my


7. Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (AKPK) – offers advisory to Homebuyers for better understanding of the reason(s) a financing application was rejected and how to improve future financing eligibility or receive information on financing.
   
   Khidmat Nasihat Pembiayaan @ AKPK
   Operating Hours: 9:00am – 5:30pm, Mon-Fri
   Call: 03-2616 7799
   Website: www.akpk.org.my