Customer Service Charter

At Alliance Bank / Alliance Islamic Bank, we want to be the most important relationship for the financial success of our customers.

We believe we can achieve this by building alliances to improve lives of our customers, their families, employees and clients.

To do this, we are launching and scaling up a number of new and differentiated products and services for our customers. We are also investing in the required technology enablers to support our strategic initiatives and improving the efficiency of our operations.

We want to be known as a Bank that uses innovation to bring fast, simple and responsive solutions that are aligned to our customers’ needs.

Our Customer Service Charter outlines the type of service standards we aim to provide and in ways which you may contact us to with your feedback for us to serve you better.

Our Treat Customers Fairly Charter specifies our commitment to protect your interests and financial well-being.