1. Who can sign up for allianceonline mobile?
   Existing Alliance Bank customers who fulfil the following criteria:
   • Has a Current Account or Savings Account.
   • Has an ATM/Debit card.
   • Aged 18 years and above.
2. What is the pre-requisite for registration via ATM/Debit Card?
   You must have:
   • Your 16-digit ATM/Debit card number.
   • Your ATM/Debit card PIN number.
3. How do I know if I am a new or existing allianceonline user?
   • If you have a Current or Savings account with Alliance Bank but have never registered for allianceonline services, then you are a new allianceonline user.
   • If you have a Current or Savings account with Alliance Bank and have registered for an allianceonline account previously, then you are an existing allianceonline user.
4. How do I register as a new allianceonline user?
   • Select No when asked “Are you an existing allianceonline user?”
   • Enter your ATM card number.
   • Enter your ATM PIN.
   • Enter your mobile phone number.
   • Enter the 6-digit TAC that is sent via SMS to your mobile phone.
   • Enter your preferred allianceonline username and password.
   • Enter your preferred Secure Phrase.
   • Select your preferred Everyday Account.
   • Proceed to any ATM machine within 3 days, and continue the registration process by tapping on ‘Authenticate My Identity’.
   • Perform a Balance Inquiry at the ATM.
5. How do I register as an existing allianceonline user?
   • Select Yes when asked “Are you an existing allianceonline user?”
   • Enter your allianceonline username.
   • Ensure that the Secure Phrase displayed is correct, and then enter your allianceonline password.
   • Enter the 6-digit TAC that is sent via SMS to your mobile phone.
   • Select your preferred Everyday Account.
6. What if I encounter a problem during registration?
   • Please call Alliance Bank Customer Service at 03-5516 9988 for assistance.

1. How do I transfer to a new beneficiary?
   • At the payment page, select the () icon found in the From column. A list of accounts will appear where you can select the account you would like to transact with.
   • At the To column, enter the beneficiary’s account number, and then select Confirm.
   • At the Details page, enter the rest of the transfer details.
   • At the Review page, confirm the transfer details.
   • Authorise your payment by entering your password.
2. How do I transfer to a beneficiary I have previously paid to?
   • At the payment page, select the () icon found in the From column. A list of accounts will appear where you can select the account you would like to transact with.
   • At the To column, enter either the beneficiary’s name, account number, or previous purpose of payment.
   • At the Details page, enter the rest of the transfer details.
   • At the Review page, confirm the transfer details.
   • Authorise your payment by entering your password.
3. How do I transfer to a Favourite account?
   • At the payment page, select the () icon found in the From column. A list of accounts will appear where you can select the account you would like to transact with.
   • At the To column, enter either the favourite beneficiary’s name, account number, or previous purpose of payment; or enter ‘Favourite’.
   • At the Details page, enter the rest of the transfer details.
   • At the Review page, confirm the transfer details.
   • Authorise your payment by entering your password.

1. What is the pre-requisite for allianceonline transaction approval via Mobile Secured Approval?
   You must have:
   • A registered mobile device with allianceonline mobile installed.
   • Internet access.
2. What is Mobile Secured Approval?
   Mobile Secured Approval is the primary authentication method for allianceonline transactions, where a push notification is sent to your registered mobile phone. With a more secured replacement for TAC, you will now be able to authenticate allianceonline mobile and web transactions via allianceonline mobile, without any manual input.
3. When will I receive my Mobile Secured Approval?
   A push notification will be sent to your registered mobile phone number as soon as you click Proceed on allianceonline.
4. What is the validity of the push notification?
   The push notification is valid for 2 minutes, after which, it will expire.
5. What if the push notification expires?
   You will need to redo the transaction. Alternatively, you can choose to authenticate the transaction via Mobile Security Code (MSC).
6. What if I want to revert back to TAC?
   At Alliance Bank, we recommend you to maintain using MSA and not revert to TAC, as there are known threats that compromises TAC.
   However, if you still wish to revert to TAC, please follow the steps below:
   • Login to allianceonline web.
   • Click on My Profile.
   • Click on Terminate Mobile Access.
   • Click on Terminate.
   • Enter your ATM card number and ATM Pin.

1. What DuitNow ID is available for registration?

You can register multiple DuitNow IDs by linking them to your Alliance Bank Current/Savings account/-i by using the following ID for registration:

1. Mobile No. (for Malaysians only)
2. NRIC No. (for Malaysians only)
3. Passport No. (for non-Malaysians)
4. Business Registration No.

2. Can I link my DuitNow ID to more than one Current or Savings account/-i?

No, one DuitNow ID can only be registered to one bank account at a time.

3. Where can I register and change my DuitNow ID registration details?

When the DuitNow service is launched, you can log in to allianceonline to manage your ID settings anytime.

4. Do I need to register to send DuitNow?

No, registration is not required to transfer money via DuitNow.

5. Is there a limit for DuitNow Transfer?

The maximum daily transfer limit is RM50,000, whereby this is subjected to a combined limit for 3rd Party i.e , Interbank GIRO (IBG), Instant Transfer, Telegraphic Transfer, and DuitNow.

6. Are there any fees or charges for using DuitNow?

Transfers up to RM5,000 are free while a charge of RM0.50 per transaction applies for transactions above RM5,000.

7. What types of account can be registered for DuitNow?

Savings Accounts and Current Accounts can be registered for DuitNow.

8. Can a third party register my mobile number to their account number for DuitNow?

No, the Bank will only allow the account holder’s mobile number registered within the Bank to be tied to the account.

9. How do I de-register my DuitNow ID?

1. Select ‘Manage DuitNow ID’
2. Select the ID type you would like to de-register
3. Select ‘Delete this ID’
4. Select ‘Delete’
5. Enter your allianceonline password

10. What if I encounter a problem that is not listed above?

Please call Alliance Bank Customer Service at 03-5516 9988 for assistance.