Call us between 8.00am to 10.00pm daily local time for enquiries. We are available 24/7 for essential services below:

  • Report lost or stolen card
  • Emergency assistance

Phone : 03-5516 9988
Email :

Our self service phone banking is available 24 hours a day, seven days a week.


Call us between 9:00am to 7:00pm from Monday to Friday and 9:00am to 1:00pm on Saturday. We are closed on Sunday and public holidays.

Tel : 1-300-80-3388 (Malaysia)   +603-5624 3888 (Overseas)
Email :


Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday. We are closed on Saturday, Sunday and public holidays.

Tel : 03-5516 9000 / 03-5516 9200 



Services Request Form pdf-view (414 KB)
Short Messaging Service Request Form pdf-view (268 KB)
Customer Knowledge Form pdf-view (266 KB)
Permanent Credit Limit Increase/Additional Credit Card/Supplementary Form pdf-view (1.2 MB)
Dispute Form pdf-view (288 KB)

For investor relations matters, please contact:

Tan Hong Ian
Head, Investor Relations & Corporate Treasury
Tel :03-2604 3370

You may also submit your enquiries to our Investor Relations team:

Email :

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday.

For media-related enquiries, please contact:

Agnes Ong
Group Communications
Tel:03-2604 3378
Fax: 03-2604 3399


Alliance Bank is committed to provide a high standard of service at all times. Your feedback will let us know if we are on the right track and are meeting those standards.

How can I say 'thank you'?

We always look forward to hearing how we have met or exceeded your expectations. Your compliment highlights areas of good practice and acknowledges the hard work of our staff. If you feel that you have been served well, do drop us a line at We'll pass your compliment to the relevant staff member and share it as an example of best practice.

How can I make a suggestion?

Your feedback helps us to continually improve our quality of products and services to serve your better.

Click here to find out how you can raise your concerns or provide us with your feedback about your banking experience with us.

What can I do if I am unhappy about your service?

If we fall short of these service standards, we want to hear from you. Through your feedback, we are able to fix what does not seem to work, resolve the issue and retain your confidence. Tell us how we can improve your experience with us at

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