1. What is Stockbanking?
   Stockbanking is Desktop Share Trading. Stockbanking Service is a service offered by Alliance Bank for investors like yourself to perform trading or investment of shares listed on the Bursa Malaysia Berhad (BMB) through personal computers.
   
   
2. How do I apply for the Stockbanking Service?
   Just fill up an allianceonline Stockbanking Application Form and submit it together with the relevant documents stated in the Application Form to any of our branches or fax them directly to 03-2710 3232. In general, your income must be at least RM48,000 per annum and if you are not a member of allianceonline (our Desktop Banking Service), you will have to apply to become one.
   
   
3. Can I access Stockbanking Service without signing up for allianceonline?
   No. You must be a member of allianceonline in order to have access to the Stockbanking Service.  
   
   
4. What is my start-up cost?
   Firstly, you should have a Windows 95/98 Pentium-based PC with 32MB RAM, Netscape 4.7/higher or Microsoft Internet Explorer 5.5/higher and a modem. In addition to hardware cost, a nominal start-up fee for stamping and CDS opening would be required.  
   
   
5. Are there any recurring charges?
   A nominal half-yearly maintenance fee is chargeable. Please note that BMB may impose fees on online trading account.  
   
   
6. What are the features found in Stockbanking Service?
   Key features would include buying and selling of shares; viewing real-time share prices, indices and corporate news; maintaining your own share portfolio; and accessing your Stockbanking account information as well as trading history.
   
   
7. How do I buy and sell shares?
   Preferably through your PC by connecting to the Bank via intranet or internet at www.alliancebank.com.my. However, we also offer a toll-free Share Trading Call Centre (STCC) at 1-300-880-118 for trading purposes should you not have access to your PC. A nominal service fee would be charged for every matched (done) transaction placed through STCC.   
   
   
8. Do I have to provide any upfront collateral before I can commence trading?
   Normally no. However, we reserve the right to impose collateral requirements if deemed necessary.   
   
   
9. Is there any trading limit?
   Yes. The minimum Stockbanking trading limit you may apply is RM30,000.   
   
   
10. How do I settle my purchase contracts?
    All you need to do is to ensure that you have sufficient cleared funds (cash) in your Designated Bank Account before 12.30 pm on contract due date. We will then debit your Designated Bank Account to settle the contracts.   
    
    
11. What is this Designated Bank Account?
    It is your normal savings or current account maintained with us and selected by you for settlement of contracts and transactions under Stockbanking Service.  
    
    
12. What will happen if my Designated Bank Account has insufficient cleared funds (cash) to settle my purchase contracts on due date?
    We reserve the right to force-sell your shares on the next trading day and your Stockbanking Service may be suspended in the event of a contra loss.   
    
    
13. How do I settle my contra loss?
    Just ensure you have cleared funds (cash) in your Designated Bank Account on C+4 by 12.30 pm; that is the fourth trading day after the purchase contract is sold-off for contra purposes.   
    
    
14. What will happen if I fail to settle my contra loss on C+4?
    Grace period may be given to you to settle the outstanding amount. Should you fail to settle, we reserve the right to liquidate other shares in your account and take whatever measures deemed appropriate to recover the balance sum.   
    
    
15. What will happen to my purchased shares?
    Your shares will be custodised under the Bank's or its nominees' account.   
    
    
16. How do I withdraw my shares?
    Subject to our approval, you may withdraw your shares by submitting a withdrawal request via Stockbanking Service or in writing.   
    
    
17. What will happen to the proceeds of my sales contracts or when I have made a contra gain?
    Under normal circumstances, your sale proceeds or contra gains will be credited into your Designated Bank Account on their respective due dates.   
    
    
18. Can I sell shares which are not in my account?
    No. You have to ensure that the shares are in your account before selling is done.   
    
    
19. How would I know if my purchase and sale orders are done? Can I cancel my order?
    You can easily check the status of your purchase and sale orders at the order status screen. Yes, you can cancel your order provided it is still not done.   
    
    
20. What happens if there is a corporate entitlement/exercise?
    We will endeavor to keep you informed of such exercises and obtain your instructions where necessary. All dividends will be credited into your Designated Bank Account when received, subject to a nominal service charge.
    
    

For more details, contact us at 03-2691 0915 or fax us at 03-2710 3232, or email us at dst@alliancebg.com.my