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Security Awareness Campaign
 
allianceonline is our Internet banking service which provides you access to secure banking services 24 hours a day, seven days a week. With allianceonline, banking convenience is at your fingertips from anywhere, anytime via the Internet.
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  • Existing Alliance Bank customers with a Current Account, Saving Account, Loan/Financing Account and/or Credit/Prepaid Card aged 18 years and above.
  • For joint account holders, the condition for signing authority must be set at “either one to sign”.

Monitor your Alliance Bank accounts and understand your financial position at ease with the ability to check your total deposits, cards and borrowings at one glance. You may view your detailed account balances and transaction history via:

My Deposit
  • Savings and Current Account
  • Foreign Currency Current Account
  • Fixed Deposit
  • Foreign Currency Fixed Deposit
  • General Investment Account-i / Investment Account-i

My Cards
  • Credit Card
  • Prepaid Card

My Borrowings
  • Loan/Financing
  • Overdraft / Cashline Facility
  • Share Trading / Margin & Investment Lending
Pay securely to your family or friends, borrowing accounts or bills simply by accessing the Payment Services links via allianceonline. On top of this, you may also schedule recurring payments or future dated payments to enjoy automated payment on the scheduled dates at no extra fee.

Payment Services
Pay Myself Transfer funds between your own accounts.
Pay Others in Alliance Bank Transfer funds to other third party Alliance Bank account at no extra charge. Funds transfer will be available immediately on the beneficiary account.
Pay Others in Other Bank Transfer funds to accounts in participating Interbank Giro (IBG) banks. Click here to know more on "Schedule of Funds received by beneficiary".

Beneficiary Internet GIRO Banks
  • Affin Bank Berhad
  • Alliance Bank Malaysia Berhad
  • Al-Rajhi Banking & Investment Corporation (M) Berhad
  • AmBank Berhad
  • Bank Islam Malaysia Berhad
  • Bank Kerjasama Rakyat (M) Berhad
  • Bank Muamalat Malaysia Berhad
  • Bank Pertanian Malaysia Berhad (AGRO Bank)
  • Bank of America (M) Berhad
  • Bank of Tokyo-Mitsubishi UFJ (M) Berhad
  • Bank Simpanan Nasional Berhad
  • CIMB Bank Berhad
  • Citibank Malaysia Berhad
  • Deutsche Bank (Malaysia) Berhad
  • EON Bank Berhad
  • HSBC Bank Malaysia Berhad
  • Hong Leong Bank Berhad
  • J.P. Morgan Chase Bank
  • Kuwait Finance House (Malaysia)
  • Malayan Banking Berhad
  • OCBC Bank (M) Berhad
  • Public Bank Berhad
  • RHB Bank Berhad
  • RHB Islamic Bank Berhad
  • Standard Chartered Bank
  • Sumitomo Mitsui Banking Corporation (M) Berhad
  • The Royal Bank of Scotland Berhad
  • United Overseas Bank (Malaysia) Berhad
Pay Cards Pay your Alliance Bank Credit Card or top up your Prepaid Card.
Pay Loan/Financing Pay your Alliance Bank Loan/Financing account.
Pay Bills Pay bills at your convenience at absolutely no charge to these payees.
  • A.A.Anthony Securities Sdn Bhd
  • ACME - Webserver.com.my
  • AEON CREDIT (M) Sdn Bhd
  • Alliance Bank Credit Card Center
  • Alliance Bank Housing Loan
  • Alliance Bank Personal Loan
  • Alliance Investment Bank (AST)
  • Alliance Investment Bank (KK)
  • Alliance Investment Bank (KL)
  • Alliance Investment Bank (KT)
  • Alliance Investment Bank (KTN)
  • Alliance Investment Bank (SIBU)
  • Alliance Investment Bank (STW)
  • AIA AFG Takaful
  • Dagang Net Technologies
  • Deutsche Bank
  • Dewan Bandaraya Kota Kinabalu
  • DXN Marketing SB
  • E-Business Sdn Bhd
  • eCosway.com Sdn Bhd
  • EDC Rental
  • Egonutritions Sdn Bhd
  • GHL Payment SB
  • Hewlett Packard Sales Malaysia
  • Innosabah Securities
  • Innosabah Securities (Trust A/C)
  • Jabatan Tanah Dan Ukur
  • Koperasi Jayadiri Malaysia Bhd
  • Kuala Lumpur Golf & Country Club
  • Majlis Perbandaran Pulau Pinang
  • Majlis Perbandaran Seberang Perai
  • MISC CPS
  • Mobile88.com. Sdn Bhd
  • MobilityOne Berhad
  • MrLens Sdn Bhd
  • Multi-Purpose Insurance
  • NetBuilder (M) Sdn Bhd
  • NV Alliance Sdn Bhd
  • Pan Malaysian Pools Sdn Bhd
  • Perbadanan Pinjaman Sabah
  • Programdna Sdn Bhd
  • Sabah Electricity Sdn Bhd
  • Sabah Saham
  • Sandau Mill Sdn Bhd
  • Singer (M) Sdn Bhd
  • TA Investment Management Bhd
  • TA Securities Holdings Berhad
  • Takaful Ikhlas
  • Teck Guan Trading Sdn Bhd
  • Telekom
  • Tenaga Nasional Berhad
  • The Institution of Engineers
  • TM Net
  • VFS (M) Sdn Bhd for UK Visa Fee
  • Pos Malaysia
  • DiGi Telecommunications Sdn Bhd
  • CELCOM (Malaysia Berhad)
  • Dewan Bandaraya Kuala Lumpur (DBKL)
  • Jabatan Air Johor
  • Jabatan Air Negeri Sabah
  • Majlis Bandaraya Shah Alam
  • Majlis Perbandaran Subang Jaya
  • Majlis Bandaraya Petaling Jaya
  • MAXIS Telecommunication Sdn Bhd
  • Syarikat Bekalan Air Selangor (Syabas)
Access your past 12 months’ e-Statement online anytime, anywhere for free.
  • Secure
    You are the only one who can view your statement by logging in securely to allianceonline.
  • User-friendly
    You can also view, store, download and print your e-Statement for future references.
  • Multiple Accounts
    You may view e-Statement for your Current, Loan/Financing accounts or Combined Statements, and also your Credit Card accounts.
Get notified every time a selected transaction is triggered online. This not only helps to keep track of your transaction but also to alert you of any unexpected transactions made online. You may choose the alert delivery mode of either e-mail or SMS, and for the selected transaction types of either:
  • Pay Others in Alliance Bank
  • Pay Others in Other Bank
  • Pay Cards
  • Pay Loan/Financing
  • Pay Bills
  • Update of Personal Details
  • Rejection of Interbank GIRO (IBG) payment by receiving bank
Experience the convenience of managing your investment online.
  • Stock Trading
    Subscribe to Allianceonline Stockbanking service and start trading with lower brokerage rate within a single sign on to allianceonline. Learn More
  • My eSaving Account opening
    Open an eSaving account and enjoy higher interest rate of up 10% per annum. Learn More
  • Fixed Deposit / Investment Account-i
    Make online placement, withdrawal and change of instruction in just a few simple steps with real time effect. Learn More
  • Foreign currency exchange rate
    View the latest foreign currency exchange rate online.
Enjoy the convenience of prepaid reloads anytime, anywhere.

The following prepaid reloads are available NOW.

Pinless Type
  1. Maxis
  2. Celcom
  3. Digi
PIN Type

Click for the reload instructions


How to Top-Up


Step 1
Key in *138* followed by the 14 digits top-up no,
followed by # & press Call.
eg. *138*11112222333344#Call 

Step 2
Pls wait for confirmation of top-up SMS.

Step 3
To check balance, key in *118# & press Call.

For more info, pls call 018-388 1318.
 
 
How to Top-Up
 
Online Portal
Key-in your Yes ID and 16-digit activation code at "www.yes.my/reload"

OR
 
SMS *
Send REL <16-Digit Activation Code> to 018-330 1111

* Standard SMS charges apply to reloads via other operators

How to Top-Up


Step 1
Key in *122*<16 digits PIN>#

Step 2
Press SEND/CALL to initiate top up.

Step 3
Or dial 13101 to reload via IVR.
Credit is valid for 5 days upon activation.
For assistance, visit www.tunetalk.com or call 13100.
 
 
How to Top-Up
 
 Key *129*2* # and press send
 
Customer Careline: 014-337 6666
 
For more info, please log on to www.speakoutwireless.com.my

How to Top-Up


Step 1
Key in *123*#

Step 2
Press SEND/CALL from your mobile phone.

Step 3
Wait for reload SMS to perform reload. 

Happy CS: 014-3333 800
Effective 16 Aug, Happy Pin Code will only hv 14 digits & CANNOT be topup for DiGi. 
 
 
How to Top-Up

Step 1
Key in *122* <16 digit PIN code> # and press call.

Step 2
Wait for Top-Up confirmation SMS.

Alternatively: Call 1930 from your Merchantrade mobile
or 019-3000 910 from other mobile phones.
 
CS Helpline: 1900 

How to Top-Up


Step 1
Key in *111*<14-digit Top Up PIN code># and press CALL
on your phone.

Step 2
Wait for top-up confirmation SMS.

CS helpline: 03-2078 6833
CS working hours: 9am-12midnight (daily)
 
 
How to Top-Up

Prepaid
To reload via USSD: Key in *132*1*<16 digits reload code># and press Call button. 

Hybrid (Postpaid)
To reload via USSD: Key in *132*2*<16 digits reload code># and press Call button. 
 
(NEW!) VOOPEE-XOX
To reload, go to "My Balance" and enter your 16 digits reload code. 

To Reload via SMS
Type recpr <16 digits reload code> and send to 28899.

To reload via IVR
Call 13322 and follow instructions given.

Customer Helpline:1300-888-010
TALKTIME
For more info, logon to www.tron.com.my or call us at 014 - 337 6666 (Voice & Data Services Careline) 7am - 11pm daily

Step 1
To reload via USSD : Key in *123*<16-digits coupon no># press call/send button

Step 2To reload via IVR : Call 014-669 9999 from your phone and follow the instructions

Step 3To reload via UMB :
1 : Key in *129# and press call/send
Step 2:Select 2 for Reload
Step 3:Follow the instructions to reload

To check balance via USSD : key in *129*1*2# on your phone and press call/send button.
 

How to Top-Up


Type PINCountry Code + Recipient Number and send to 0133737858 or 0163112951. For eg: 123456789012345 628170000000
 
 
How to Top-Up

Step 1
Dial 1800-28-2828, enter PIN number + #

Step 2
Enter Destination Number + #
 
Customer Service: 1800-28-2819
Missed Callback No: 1800-28-1218

To reg/use Missed Callback Pls call 016-221 1800. Exp date 1 year after first used/below exp date. Whichever comes first.
 

To make Calls
Step 1 : Dial 1800-87-3535, select language & enter pin no.
Step 2 : Dial destination no follow by #

To activate Mobile Phone :
Step 1 : Dial 1800-87-3535.
Step 2 : Enter pin no.
Step 3 : Press * 5 to activate.

Missed call back dial 1800-87-3636 from activated hp
Customer Service Hotline  : 1800-882-882
1st Activation : 3 mths
 
 
How to Top-Up

Step 1 : Note: Must include * as reload pin
Step 2 : Dial 1800 87 77 33
Step 3 : Press *2 to reload
Step 4 : Enter reload pin followed by #
 
 
To register/recharge Fixed Line

Step 1 : Dial 1800-877-033 & select language.
Step 2 : Next, enter voucher no.
Step 3 : Press 9# for menu.
Step 4 : Press "1" to register or "2" to recharge.

To make Calls
Registered phone - Dial 1800-877-033 & dial destination no.
Non-registered phone - Dial 1800-877-033, select language, enter voucher no and dial destination no.

Expiry date: 6 mths after activation.
Customer service hotline: 03-6207 8817
 
 
How to Top-Up

Type SMS : C** & send to 016-2011 902.
Wait for successful SMS reply.

To make Calls

Step 1 : Dial 03-26142001. Hang up when hear ringing tone.
Step 2 : Answer the next call & key in destination no.

Expiry date: 6mths after activation
Customer service hotline: 03-6207 8817
 

How to Register

Step 1 : Type your 16-digit number
Step 2 : SMS to 017-3901090

To make Calls
Step 1 : Type Destination number
Step 2 : SMS to 017-3901090
Step 3 : Wait for callback

format: 00[countrycode][areacode] [number]
example: 98912912912

To check Balance

Step 1 : Type: Balance
Step 2 : SMS to 017-3901090

Support line: 03-27306464
 
 
How to Top-Up

Step 1
Log in to http://prepaid.p1.com.my

Step 2
Click "Activate Pass" & key in pin.

T&C: Non-refundable or exchangeable
Activate within 30 days after purchase.

P1 support: 1300-03-1300
 

How to Register

Step 1 : Type your 16-digit number
Step 2 : SMS to 017-3901090

To activate your PIN
To activate your PIN Step 1 : Visit http://pay.garena.my
Step 2 : Login to your Garena Account
Step 3 : Enter Voucher Serial number and Password.
Step 4 : Click "Redeem Garena Prepaid Card" to complete Top-up

For assistance, pls contact us at: http://www.garena.my/support/
 
 
For FB games,pls directly top-up at the game website. Others,pls proceed to the below steps:

How to Reload

Step 1
Login to http://www.mycard.com.my and click on Reload Button.

Step 2
Select the game you wish to reload.

Step 3
Key in [Serial No] and [Password].

Step 4
Key in your account ID & Password.

Step 5
Complete.

Customer Service:(603)56239888
 

How to Top Up


Step 1
Login to https://passport/asiasoft.net

Step 2
Login to your AsiaSoft Passport

Step 3
Select A-Cash > Top Up A-Cash is valid for 365 days from top-up

CS Hotline: 603-2287 1502 (10am-10pm daily)

A-Cash enquiries : acash.my@asiasoftsea.net
e.g.Serial no: MS1234567890123
e.g.Security pin: ABCDEF123456
 
 
How to Top-Up

Step 1
Go to http://www.mol.com

Step 2
Login to your MOLMember Account.

Step 3
Click on MOLPoints top-up icon.

Step 4
Enter the MOLPoints Prepaid PIN to top-up your MOLPoints Account.

Customer Care: 03-2148 3777 (9am-6pm) Mon-Fri except public holidays.
 

How to Top Up


Pls ensure you've purchased the right denomination and the games applied with before you leave.

Game Point is not returnable upon every successful reload. Please keep this voucher for future references.

For further enquiry, please contact: e-pay Customer Service: 603-5623 6000

Gamania email: globalcustomerservice@gashplus.com
 
 
How to activate your PIN

Step 1
Login to http://www.gamepro.com.my

Step 2
Go to "Reload Centre" and follow the steps

For assistance, please contact our Customer Service Centre: http://cs.gamepro.com.my or call 04-6458000.
 

How to Top Up


Step 1
Log in to http://www.cherrycredits.com

Step 2
Click on 'Top-Up CC'

Step 3
Select 'epay Malaysia'

Step 4
Enter Serial Number and Security Code on the receipt

Step 5
Hit 'Submit' to complete Top-Up

Step 6
Visit Cherry de Mall and start pumping your favorite game credits!

Have problems topping up? Log in and contact us via Cherry Messenger!
 
 
How to Reload

Step 1
Login to http://www.facebook.com

Step 2
Select the game you wish to reload

Step 3
Select JoinCard (Rojo) and facebook credits

Step 4
Key in your email address and SERIAL PIN

Step 5
Complete
 

Gift Card Reload Steps


Step 1
Log on to http://www.offgamers.com/gc

Step 2
Key in Gift Card Serial Number & PIN Code

Step 3
Gift Card reload value will appear next to it

Step 4
Click "Redeem"

Step 5
Successful redeem message with total top-up Store Credits amount

Customer Service Hotline : 03 - 9222 6654
support@offgamers.com
 
 
Players may proceed to specific games' instant reload page to top up or you can follow below steps :

Step 1
Log on your CiBMall Account in http://www.cibmall.net

Step 2
Click on "Reload Code CP" button.

Step 3
Key in the serial numbers, pin code and verification code.

Step 4
Click on "Points Allocate" button.

Step 5
Select your game to do points allocations.

For more information, please contact
Tel: +6 03 8023 8315
Fax: +6 03 8023 7830
 
Thank you for your reload.

To reload *123*<16 digit pin>#

To check balance *126#

For more info, call us at 010-226 2549 or email to customer.care@clixster.net
 
 
RMS Reload Steps

Step 1
Login to http://my.rms.my and select 'Online Reload'

Step 2
Select Game and Server

Step 3
Key in your Game ID

Step 4
Select amount of RMS Point

Step 5
Key in the Serial Number & Pin Number

Step 6
Click 'Confirm'

Customer Service Hotline : 03-9134 2572
Voucher is not refundable or exchangeable.
 

How to Reload


Step 1
Log in to http://mface.me

Step 2
key in URL at http://game.mface.me/content/ topupserial.aspx

Step 3
Key in Serial Number and Pin Code

Customer Service: 03-4296 0833
Voucher is not refundable or exchangeable.
 
 
How to Reload

Step 1
Key in *122* <16 digit reload pin>

Step 2

2. Press SEND/CALL To check balance
1. Key in *124#
2. Press SEND/CALL

For assistance, visit http://www.altel.my or call us at 03-2613 3888

Voucher is not refundable or exchangeable.
   


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First Time Registration for ATM/Debit Card (550 KB)

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First Time Registration for Credit/Prepaid Card (591 KB)

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First Time Registration by Temporary ID (560 KB)

Security made easy!

In our continuous efforts to provide you with a user friendly and secured Internet banking environment, we will be implementing a new dual factor authentication (2FA) feature - the Transaction Authorisation Code (TAC).

The TAC is a unique 6-digit security code which is sent via SMS to your registered mobile phone number. You will be prompted for a TAC when making selected online transactions, including funds transfer, bills payment and change of personal details.

This provides an additional layer of security to the existing authentication, i.e. your Username and Password.

Existing allianceonline users can register their mobile phone numbers at any Alliance Bank ATM for this enhanced security feature.

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Update TAC Mobile Number (80 KB)

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Requesting for TAC (443 KB)

Police Alert 
  • NEVER respond to any phone call / SMS / e-mail requesting your bank account details.
  • NEVER reveal your bank account details / ATM PIN / internet banking password to anyone.
  • NEVER follow instruction from any unknown party to do banking transactions or make changes to your bank account details.
  • NEVER be a victim of schemes that sound too good to be true.
Online Security

While Alliance Bank has to its best endeavor implemented a variety of security measures to safeguard your Internet banking transactions, you too, have a role to play. Here are some recommended security measures to protect your online transactions.
  1. Login via Alliance Bank official website at http://www.alliancebank.com.my ; or via allianceonline login page at http://www.allianceonline.com.my
  2. Choose a password with combination of alphanumeric, numbers and symbols. Avoid using a password that is easy to guess. 
  3. Change your password frequently.
  4. Memorize your username and password. Do not write them down anywhere.
  5. Never reveal your username and password to anyone.
  6. Use your personal computer. Avoid crowded places and do not use public computer to do banking transaction.
  7. Safeguard your personal computer by installing personal firewall, anti-virus and anti-spyware
  8. Monitor your banking accounts and ensure all transactions are accurate. Notify us immediately of any discrepancy, error or suspicion that security has been breached.
  9. As security is the topmost important component of Internet banking, Alliance Bank has implemented the following security features to protect the privacy and integrity of all internet banking transactions.
128 Bit Encryption

Your Internet banking session - from your PIN/password to your instruction to pay a bill - becomes a string of unrecognizable numbers (coded language) to be transferred via the Internet, i.e. your account information will read as gibberish to all but you and Alliance Bank. This is how encryption works and the data will then be transformed back to meaningful information after it reaches Alliance Bank.

Higher encryption (128-bit) is exponentially more powerful than a standard encryption (40 or 56-bit).

Automatic Time Out

When there is no activity detected for a certain timeframe, allianceonline will terminate the customers’ secured online session to help protect against unauthorized access.

Secured log in using username and password

Your allianceonline account is protected by a username and password. To access, you must provide the correct username and password as registered. It is important that you keep your username and password confidential at all times.

Secure Phrase

Secure Phrase is an anti-phishing feature to help customer identify the correct allianceonline website. It is created when you register for the first time and you were prompted to create a phrase of up to 20 characters. This phrase is rendered as an image which is displayed to you every time a username is entered on the Login page. You must not enter your password if the Secure Phrase displayed is not your chosen phrase.

Transaction Authorization Code (TAC)

TAC is a unique 6-digit security code which is sent via SMS (Short Message Service) to your registered mobile phone number. It provides an additional layer of security to the existing username and password authentication. TAC is required to secure high risk and sensitive Internet banking transactions and it is only valid for one transaction.
Phishing Website

"Phishing" is the creation of email messages and web pages that replicates existing legitimate sites of well-known companies and businesses. This is done by unscrupulous individuals/organisations to trick consumers into divulging personal financial information such as bank account numbers, Credit Card security details, ATM Personal Identification Numbers and other personal identifiers. The stolen data may be used to commit fraud.
  • Only access allianceonline via the Bank's official website at http://www.alliancebank.com.my; or via allianceonline login page at http://www.allianceonline.com.my
  • Never access the Alliance Bank's website from attachments or website links in any email. It may be a scam.
  • Customers who have received such email requests and may have disclosed such confidential information to a fraudulent website are advised to contact the Bank IMMEDIATELY at 03-5516 9988.
How to Identify a Phishing Website


SMS Phishing

SMS phishing uses short message service (SMS) usually with message of urgent issue about your banking account or the winning of a contest or prizes. People who receive these messages are asked to call a specific phone number to verify their account or claim their prize. The actual intention is to obtain personal information to commit fraud on your banking account.
  • Never respond to any SMS which require your personal information.
  • Never respond to any SMS with any promise that sounds too good to be true.
  • If in doubt, please contact Alliance Bank at 03-5516 9988.
Pretext Calling

Pretext calling is an illegitimate way to obtain personal information under false pretenses by telephone. Pretexters will then use this information to steal your assets. For example, one may call and claim he is from a bank or from the authority to obtain personal information such as bank account number, PIN and other information to gain unauthorized access to your account.
  • Never reveal sensitive information to anyone. Alliance Bank DOES NOT request customers to provide Login ID, password or any other security related information via e-mail, SMS or by telephone.
  • Never reveal personal information such as account number, Identification Number (IC) and other personal information to anyone unless you know who you are dealing with.
Keylogging

Keylogging is the action of tracking (or logging) the keys struck on a keyboard, typically in a covert manner so that the person using the keyboard is unaware that their actions are being monitored.
  • TAC is the second factor authentication to secure your financial transaction.
  • Do not use a public computer such as those in the cyber café to perform banking transaction. Always use your personal computer.
  • Safeguard your personal computer and laptop by installing anti-virus and anti-spyware software to detect and “clean” the malicious software.

1. Who can sign up for allianceonline?
  • Existing Alliance Bank customers with a Current Account, Saving Account, Loan/Financing Account and/or Credit/Prepaid Card aged 18 years and above
  • For joint account holders, the condition for signing authority must be set at “either one to sign”
2. What is the pre-requisite for registration via ATM/Debit Card?

You must have:

  • Your 16-digit ATM/Debit card number
  • Your ATM/Debit card PIN number
  • Your latest mobile phone number registered with Alliance Bank
3. What is the pre-requisite for registration via Credit/Prepaid Card?

You must have:

  • Your 16-digit Credit/Prepaid card number
  • Your card credit limit which can be retrieved from your monthly statement
  • Your Identification Number, Passport Number or Military IC
  • Your latest mobile phone number registered with Alliance Bank.
4. What is the pre-requisite for registration via Temporary ID?

You must have:

  • A Temporary ID obtained from Alliance Bank Contact Center
  • Your latest mobile phone number registered with Alliance Bank.
5. What is a Temporary ID?
A Temporary ID can be used to register allianceonline for customers who do not have an ATM/Debit Card or Credit/Prepaid Card. This is applicable, but not limited, to Loan/Financing only customer, Alliance Stockbanking only customer, Sole Proprietor or Deposit accountholder without an ATM card. Temporary ID is a permanent 6-digit identification number which can be obtained by calling Alliance Bank Contact Center at 03-5516 9988 upon successful customer verification.

6. What if my latest mobile phone number is not already registered with Alliance Bank?
If you have an ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:
  1. Visit any Alliance Bank ATM machine
  2. Insert your Alliance Bank ATM card and select language
  3. Select Other Services
  4. Select More Services
  5. Select “Internet Banking Activation or Upgrade”
  6. Enter mobile phone number for Internet Banking Activation or Upgrade
  7. Upon successful registration, the message “Transaction Accepted” will be displayed.
If you have a Credit/Prepaid Card, please call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card.

If you do not have any Alliance Bank card, please visit the branch to update your contact details mobile phone number.

7. What is T-PIN?
A T-PIN (Temporary PIN) is a unique 6-digit security code which is sent via SMS (Short Message Service) to your registered mobile phone number. It serves as an additional verification on top of the card or ID verification process.

8. When will I receive my T-PIN?
T-PIN will be sent to your registered mobile phone number as soon as the verification process is successful.

9. What is the validity of the T-PIN?
For registration via ATM/Debit card and Credit/Prepaid card registration, T-PIN is valid for 10 minutes, after which, it will expire. For registration via Temporary ID, T-PIN is valid for 3 days, after which, it will expire.

10. What if I lose my T-PIN or if the T-PIN expires?
For registration via ATM/Debit card and Credit/Prepaid card registration, you will need to re-register. For registration via Temporary ID, you will need to call the Alliance Bank Contact Center again to obtain your T-PIN.

11. What if I have a problem with registration?
Please call the Alliance Bank Contact Center at 03-5516 9988 for assistance.

12. How many attempts am I allowed for ATM PIN or Credit Card verification?
Customers are given three attempts for ATM PIN or Credit Card verifications. After which, the card will be blocked.

13. What would happen if my card is blocked?
You will not be able to register using your ATM/Debit card and Credit/Prepaid card number. Please call the Alliance Bank Contact Center at 03-5516 9988 to unblock your card.

14. What is the access package provided for registration via ATM/Debit Card?
You will be given full “Inquiry and Transaction” access package to allianceonline which enables you to view account balances and to perform financial transactions online.

15. What is the access package provided for registration via Credit/Prepaid Card?
You will be given an “Inquiry and Limited Transaction” access package to allianceonline which enables you to view account balances.

16. What is the access package provided for registration via Temporary ID?
You will be given an “Inquiry Only” access package to allianceonline which enables you to only view account balances online.

17. How can I upgrade my access package from “Inquiry Only” to “Inquiry and Transaction”?
If you have an ATM/Debit card later on, you may perform a self-service upgrade. Here’s how:
  1. Login to allianceonline
  2. Select My Profile
  3. Select Online Package Update
  4. Select the “Inquiry and Transaction” package
  5. Go through the ATM/Debit Card verification process
18. Which number will be used as my TAC number?
For registration via ATM/Debit card and Credit/Prepaid card, the TAC mobile number will be the mobile phone number that has been verified during the registration process.

19. How do I update my mobile phone number for TAC?
If you have registered via ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:
  1. Visit any Alliance Bank ATM machine
  2. Insert your Alliance Bank ATM card and select language
  3. Select Other Services
  4. Select More Services
  5. Select “Internet Banking Handphone Update”
  6. Enter mobile phone number
  7. Upon successful registration, the message “Transaction Accepted” will be displayed 
If you have registered via Credit/Prepaid Card, please call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card. 

If you do not have any Alliance Bank card, please visit the branch to request for a TAC mobile number registration.
1. Which transactions require TAC?
TAC is required for the following transactions:
  1. Pay Others in Alliance Bank
  2. Pay Others in Other Bank
  3. Pay Cards
  4. Pay Loan/Financing
  5. Pay Bills
  6. Add Payee to Favourites
  7. My eSaving Account Opening
  8. Update My Profile
2. How does TAC work?
For transactions that require TAC, you must be authenticated via the TAC. The following steps summarise the transaction flow:
  1. Select a transaction that requires TAC. Enter the transaction details.
  2. Upon confirming on the transaction, click on “Request TAC”
  3. TAC will be sent to your mobile phone number via SMS
  4. Enter the TAC and click on “Confirm”
  5. Upon successful TAC verification, the transaction will be successful
Click here for the pictorial user guide

3. How to update mobile phone number for TAC?
If you have registered via ATM/Debit Card, then proceed to your nearest Alliance Bank ATM to update your mobile number:
  1. Visit any Alliance Bank ATM machine
  2. Insert your Alliance Bank ATM card and select language
  3. Select Other Services
  4. Select More Services
  5. Select “Internet Banking Handphone Registration”
  6. Enter mobile phone number
  7. Upon successful registration, the message “Transaction Accepted” will be displayed
  8. Log onto allianceonline to perform transactions that require TAC.
Click here for the pictorial user guide

If you have registered via Credit/Prepaid Card, then call the Alliance Bank Contact Center at 03-5516 9988 to update your mobile phone number for the card.

If you do not have any Alliance Bank card, please visit the branch to request for TAC mobile number registration.

4. How long is it before the TAC expires?
The TAC expires in 15 minutes.

5. Can the TAC be used for multi transactions?
The TAC can only be used once for the one transaction that you have requested for.

6. Can I request for TAC overseas?
TAC can be requested from overseas if you have already registered your mobile phone number for TAC.

7. Is there any charge for the TAC via SMS?
It is available free of charge.

8. How long do I have to wait to receive the TAC?
TAC will be sent immediately to the customer’s mobile phone as TAC is requested for. The duration of the SMS transfer to the customers will be dependent on the mobile network service at that time.

9. How many attempts are allowed for TAC verification?
Customers are given three attempts for TAC verifications. After which, the customer’s Security ID will be locked.

10. What would happen if my Security ID is locked?
You will not be able to perform transactions that require TAC if your Security ID is locked. Please call the Alliance Bank Contact Centre at 03-5516 9988 to unlock your Security ID.

11. What is the shortcode in the SMS to indicate that the TAC is from Alliance Bank?
The shortcode “ABMB” in the SMS indicates that the TAC is sent by Alliance Bank.

12. What if I did not receive a TAC which I have requested for?
The SMS TAC is sent by Alliance Bank via sender code 66300. Ensure that this sender code is not blocked by the mobile network service provider. If the problem still persists, please contact the Alliance Bank Contact Center at 03-5516 9988 for assistance.

13. What if I lost my mobile phone for TAC?
As a security precaution, please contact the Alliance Bank Contact Center to lock your Security ID. You can update to a new mobile phone number or unlock your existing mobile number for TAC later on once the mobile phone is recovered.

14. I have just changed my mobile number via MNP. Will the TAC be sent to my new mobile number?
For Mobile Number Portability (MNP), an agency known as Talian Gerak Alih Sdn Bhd (TGA) is responsible for updating the routing information for all Mobile Service Providers. Their turnaround time is 5 working days. For customers who have changed to a different Telco, they will not be able to receive SMS TAC sent via a Short Code until TGA updates the information. Customer is advised to check with their respective Telco to ensure that mobile change has been affected before transacting via TAC.

15. What if I receive a TAC which I did not request for?
As a security precaution, please contact the Alliance Bank Contact Center at 03-5516 9988 immediately.

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