2017

CUSTOMER SERVICE AND GENERAL ENQUIRIES

Call us between 8:00am - 10:00pm local time for general enquiries. We are available 24/7 for essential services below:

  • Report lost or stolen card
  • Emergency assistance

Phone : 03-5516 9988
Email : info@alliancefg.com
Fax : 03-5621 5624

Our self service phone banking is available 24 hours a day, seven days a week.

BUSINESS BANKING

Call us between 9:00am to 7:00pm from Monday to Friday and 9:00am to 1:00pm on Saturday. We are closed on Sunday and public holidays.

Tel : 1-300-80-3388
Email : info@alliancefg.com

FREQUENTLY USED FORMS

Services Request Form  (414 KB)
Permanent Credit Limit Increase  (900 KB)
Dispute Form  (390 KB)

For investor relations matters, please contact:

Tan Hong Ian
Head, Investor Relations & Corporate Treasury
Tel :03-2604 3370

You may also submit your enquiries to our Investor Relations team:

Email : investor_relations@alliancefg.com

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday.

For media-related enquiries, please contact:

Agnes Ong
Group Communications
Tel:03-2604 3378
Fax: 03-2604 3399

Email:groupcommunications@alliancefg.com

WE WANT TO HEAR FROM YOU

Alliance Bank is committed to provide a high standard of service at all times. Your feedback will let us know if we are on the right track and are meeting those standards.

How can I say 'thank you'?

We always look forward to hearing how we have met or exceeded your expectations. Your compliment highlights areas of good practice and acknowledges the hard work of our staff. If you feel that you have been served well, do drop us a line at info@alliancefg.com We'll pass your compliment to the relevant staff member and share it as an example of best practice.

How can I make a suggestion?

Your feedback helps us to continually improve our quality of products and services to serve your better.

Click here to find out how you can raise your concerns or provide us with your feedback about your banking experience with us.

What can I do if I am unhappy about your service?

If we fall short of these service standards, we want to hear from you. Through your feedback, we are able to fix what does not seem to work, resolve the issue and retain your confidence. Tell us how we can improve your experience with us at info@alliancefg.com.

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FINANCING

Alliance One Account

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BANKING

Alliance SavePlus Account

Why lock your money in Fixed Deposit when your Current Account gives you up to 3%p.a. interest rate with zero transaction fees!

Open an Alliance SavePlus Account instantly and conveniently with us.

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