Home / About Us / Contact Us
About Us
 Contact Us

Simply enter a location in the Search field below or choose an option on the right side of the map to view by services or branch types. Or click here to view branch list according to states.

BRANCH LIST

Choose a state to view all branches within the state.

JOHOR   KEDAH   MELAKA   NEGERI SEMBILAN
       
PAHANG   PERAK   PULAU PINANG   SABAH
       
SARAWAK   SELANGOR   TERENGGANU   WP KUALA LUMPUR
       
WP LABUAN   WP PUTRAJAYA        


Choose a branch type.

HEADQUARTERS   REGIONAL OFFICES   BUSINESS CENTRES
       
PRIVILEGE BANKING CENTRES   INVESTMENT BANKING CENTRES   SHARE TRADING CENTRES

Choose branch services.

BANKING HOURS   COIN DEPOSIT MACHINES   OFFSITE ATMS

EPF KIOSKS LOCATION


Alliance Bank Malaysia Berhad
 Choose a state below to view all branches with EPF Kiosk
 
JOHOR
  KEDAH
     
MELAKA
  NEGERI SEMBILAN
     
PAHANG
  PERAK
     
PULAU PINANG
  SABAH
     
SARAWAK
  SELANGOR
     
TERENGGANU
  WP KUALA LUMPUR

PERSONAL CUSTOMERS AND GENERAL ENQUIRIES Alliance Bank Malaysia Berhad

Call us between 8:00am - 10:00pm local time for general enquiries or 24/7 for
essential services listed below.

Our self service phone banking is available 24 hours a day, seven days a week.

Phone : 03-5516 9988
Fax : 03-5621 5624
Email : info@alliancefg.com

You can call us anytime for essential services :

  • Report lost or stolen card
  • Emergency assistance

Alternatively, you can download the relevant forms below and then print them out, fill them up and submit over the counter. Or just email us the scanned version of the filled up forms.


BUSINESS CUSTOMERS

Call us between 9:00am to 7:00pm from Mondays to Fridays and 9:00am to 1:00pm on Saturdays. We are closed on Sundays and public holidays.

Phone : 1-300-80-3388
Email : info@alliancefg.com

Call us between 8.45am to 5.45pm from Monday to Thursday and 8.45am to 4.45pm on Friday.

For media-related enquiries, please contact:

Agnes Ong
Group Communications
Tel: 03-2604 3378
Fax: 03-2604 3399

Email: groupcommunications@alliancefg.com



WE WANT TO HEAR FROM YOU


Alliance Bank is committed to provide a high standard of service at all times. Your feedback will let us know if we are on the right track and are meeting those standards. 

How can I say 'thank you'?

We always look forward to hearing how we have met or exceeded your expectations. Your compliment highlights areas of good practice and acknowledges the hard work of our staff. We'll pass your compliment to the relevant staff member and share it as an example of best practice.

How can I make a suggestion?

Your feedback helps us to continually improve the quality of products and services we provide to all of our valued clients.

To raise your concerns or provide feedback about your experiences with us, click here to find out more and the many ways you can reach us.

What can I do if I am unhappy about your service?

If we fall short of these service standards, we want to hear from you. Through your feedback, we are able to fix what does not seem to work, resolve the issue and retain your confidence.

Complaints+
-

Please let us know if we have not met your expectations. We view your complaint seriously and we strive to resolve the issue as efficiently and fairly as possible.

You may contact our Contact Centre at +603-55169988 (Local and Overseas) or complete the form below.

Further Escalation+
-

If you feel that your complaint was not resolved in a satisfactory manner, you may call or write to:

Mary Magaline John,
Customer Care Unit,
Level 2, Menara Multi-Purpose,
Capital Square, 8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.
Tel: 03 2604 3300
Fax: 03 2691 1296

How we handle your complaint:

complain steps

 

Redress+
-

There may be instances where you may not be fully satisfied with our decision. We respect that. You may refer to the respective parties as follows:

  1. BNMLINK - a complaint resolution arm of Bank Negara Malaysia.

    Laman Informasi Nasihat dan Khidmat
    Tingkat Bawah, Blok C
    Bank Negara Malaysia
    Peti Surat 10922
    50929 Kuala Lumpur
    Call : 1-300-88-5464
    Fax: 03-21741515
    Website: http://www.bnm.gov.my/bnmlink
    E-mail: bnmtelelink@bnm.gov.my
  2. ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.

    The Association of Banks in Malaysia
    34th Floor, UBN Tower
    10 Jalan P Ramlee
    50250 Kuala Lumpur
    Call: 1-300-88-9980 (toll free number)
    Fax: 03-2078 8004
    Website: eABMConnect http://www.abm.org.my
  3. Financial Mediation Bureau - an independent body set up to help settle disputes between financial service providers who are its members and the public.

    Call: 03-2272 2811
    Website: http://www.fmb.org.my
    E-mail: enquiry@fmb.org.my
  4. Agensi Kaunseling dan Pengurusan Kredit (AKPK) – offers Debit Management Program to individuals who need assistance in managing their personal debts with financial service providers.

    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
    Level 8 Maju Junction Mall
    1001 Jalan Sultan Ismail
    50250 Kuala Lumpur
    Call: 1800-88-2575
    Website: www.akpk.org.my