Contact Us
We’re Here for You.
If you'd like to get in touch with a specialist, or need help with our products or services, feel free to reach out via any of the touch points below.
Customer Service & Enquiries
Personal / Consumer Banking
03-5516 9988 (Malaysia)
info@alliancefg.com
Hours: 8.00am to 10.00pm daily
Business Banking
1-300-80-3388 (Malaysia)
+603 5624 3888 (Overseas)
bbcc@alliancefg.com
Hours:
- Between 9.00am to 6.00pm from Monday to Friday
- Closed on Saturday, Sunday and public holidays
Customer Collection & Recoveries
03-5516 9000
03-5516 9200
Hours:
- Between 8.45am to 5.45pm from Monday to Thursday
- Between 8.45am to 4.45pm on Friday
- Closed on Saturday, Sunday and public holidays
We love celebrating our team who goes the extra mile to make your day a little brighter. If someone on our team makes a difference, drop us a note at info@alliancefg.com so we can give them a big shoutout.
If we've missed the mark, please reach out – we're here to make things right. You may call our Contact Centre, email us at info@alliancefg.com or complete the form below.
If you feel that your complaint was not resolved to your satisfaction, you may call or write to:
Deepak Kumar V. Patel,
Customer Care Unit,
Level 7, Menara Multi-Purpose,
Capital Square, 8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.
03-2600 1800
info@alliancefg.com
If you remain dissatisfied with our decision, you may further escalate the matter for an independent review to the following parties:
-
Financial Markets Ombudsman Service (FMOS) - appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent and free dispute resolution service to financial consumers and investors.
Financial Markets Ombudsman Service (FMOS)
Level 14, Main Block, Menara Takaful Malaysia,
No.4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
03-2272 2811
fmos.org.my -
BNMLINK Call Centre - a complaint resolution arm of Bank Negara Malaysia.
Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur.
1-300-88-5465 or 03-2174 1717
9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
bnmlink.bnm.gov.my -
ABMConnect - an avenue set up by The Association of Banks in Malaysia to handle public enquiries and complaints on banking matters.
The Association of Banks in Malaysia (ABM)
A-11-1, AICB Building,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur.
ABMConnect - 1-300-88-9980
abm.org.my/eabmconnect -
Khidmat Nasihat Pembiayaan at Agensi Kaunseling dan Pengurusan Kredit (AKPK) - offers advisory to Homebuyers for better understanding of the reason(s) a financing application was rejected and how to improve future financing eligibility or receive information on financing.
Khidmat Nasihat Pembiayaan @ AKPK
03-2616 7766
akpk.org.my -
Khidmat Nasihat Pembiayaan at Credit Guarantee Corporation Malaysia (CGC) - offers advisory to SMEs for better understanding of the reason(s) a financing application was rejected and how to improve eligibility for financing in the future or potentially seek financing from alternative sources.
Khidmat Nasihat Pembiayaan @ CGC
03-7880 0088
bnm.gov.my/myknp
Good corporate governance is the foundation of a well-managed institution. We are fully committed to integrity and fair dealing in all our activities, and has adopted the best practice of corporate governance in all areas of our business towards enhancing business prosperity and corporate accountability with the ultimate objective of safeguarding the interests of all stakeholders and enhancing shareholders’ value.
Read our whistleblowing policy
Human Resource Contact & Medical Support
In case of medical emergency, we can be reached for support at the following number(s):
- Human Resource : 03-2604 1212 (8.45am to 5.45pm from Monday to Thursday, 8.45am to 4.45pm on Friday and closed on Saturday, Sunday and public holidays)
- Outsourced Corporate Medical Support : 1800-87-7940 / 1800-88-2678 (24-hour Helpline)
Employee Screening and Reference Checks
Please write in to HR Shared Service Centre at employeescreening@alliancefg.com along with the following documents for enquiries on employee screening and reference checks.
- Employee Consent Form
- Bank Negara Malaysia Employee Screening Template
| Services Request Form |
 (414 KB)
|
| Short Messaging Service Request Form |
(268 KB)
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| Customer Acknowledgement Form |
(266 KB)
|
| Permanent Credit Limit Increase/Additional Credit Card/Supplementary Form |
(1.2 MB)
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| Dispute Form |
(288 KB)
|
Your Feedback Matters to Us
Alliance Bank is committed to provide a high standard of service at all times.
Your feedback will let us know if we are on the right track and are meeting those standards.
